IT Manager

Administrative / Clerical / Payroll / HR / Accounting Hyattsville, Maryland


Description

About Transdev:     
Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com    
 
About the Role:    
Transdev is seeking a highly motivated and experienced IT Manager to join our team and ensure the seamless operation of all information technology and communications systems within our Operations Control Center (OCC). In this critical role, you will be responsible for providing desktop support, maintaining key software systems, and collaborating with various stakeholders to keep the OCC running smoothly.    
 
  • Manage all OCC-related IT functions and equipment provided by WMATA, including desktops, servers, networks, and communication devices. 
  • Provide efficient and responsive desktop support to OCC staff, resolving technical issues promptly and effectively. 
  • Manage and support the Customer Management System (CMS) for optimal performance and user experience. 
  • Liaise directly with WMATA IT staff on network connectivity, system integrations, and technical issues. 
  • Monitor all IT equipment and systems, proactively identifying and troubleshooting potential problems. 
  • Serve as the primary point of contact for IT vendors, OCC Contractor IT support, and WMATA for all OCC-related IT matters. 
  • Collaborate with WMATA and other contractors to resolve IT-related issues, including providing after-hours, weekend, and remote support for other MetroAccess contractors needing access to OCC systems. 
  • Generate weekly reports on IT system performance, user activity, and incident resolution. 
  • Manage and oversee all telephony systems and units within the OCC in partnership with WMATA. 
  • Stay up-to-date on emerging technologies and best practices in IT infrastructure and communication systems. 
Qualifications:    
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred, or 5+ years of progressive experience in IT support, applications implementation, and training. 
  • Strong understanding of desktop support principles and experience troubleshooting hardware and software issues. 
  • Proven experience with Customer Management Systems (CMS) and similar enterprise applications. 
  • Excellent communication, interpersonal, and problem-solving skills. 
  • Ability to work independently and as part of a team in a fast-paced and demanding environment. 
  • Experience with transportation-related applications, especially Trapeze PASS, is a significant plus. 
    
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.    
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.    
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.     
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm    
    
Drug-free workplace    
If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.    
    
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