Bus Attendant-Customer Service
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Transdev is now hiring at:
KCI Rental Car Shuttle – Bus Attendant/Customer Service Rep Job Summary:
The Bus Attendant/Customer Service Rep (CSR) provides friendly and cheerful assistance to passengers with directions, information and assistance with luggage, mobility devices, etc. The CSR also assists the Supervisor in dispatching buses and coordination of operational matters.
Essential Functions
- Desire to be safe and work safely.
- Maintain a calm and friendly demeanor at all times.
- Attend to the guests needs at the bus.
- Effectively communicate, in the English language, orally and in writing
- Willing to work shift hours and days as assigned in this 24/7/365 operation.
- Will work while standing in hot, cold, windy and humid environments.
- The ability to monitor and operate a 2-way radio, in a somewhat noisy environment.
Duties include, but are not limited to, the following:
- Be at the bus, attending to the boarding (and alighting) of guests.
- Provide assistance to passengers with luggage in boarding and alighting the Buses.
- Notification to supervisor of passenger’s concerns, complaints or problems.
- Greet every passenger and answer questions courteously.
- Assist in the boarding/alighting of passengers with mobility devices.
- Assist wheelchair passengers to the rental car counters, as needed.
- Dispatch buses from the RAC or terminal in a timely manner.
- Provide Carts to alighting RAC guests when necessary.
- Provide Supervisor with assistance, as required in lost and found procedures.
- Assist in keeping the work and passenger areas in safe, neat and clean conditions.
- Other duties as assigned or requested by Supervisor and/or Management.
Physical Requirements:
- Ability to stand for the entire shift (8 to 10 hours) on concrete surfaces.
- Ability to work in a hot, cold and/or humid environment, in or out of doors.
- Lift baggage on/off the bus(es) up to 80 lbs. in weight
- Push/Pull luggage carts in the Customer Service Facility and retrieve them lots, lobby and busing area.
- Ability to safely assist in maneuvering mobility devices on/off the bus and to the Rental Car Customer Service Counters
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.
