Dispatch Supervisor

Call Center / Dispatch / Reservationist / Scheduler Pittsburgh, PA


  • Daily supervision of the shuttle operation service in a fast-paced environment.
  • Dispatch all scheduled service in a timely and efficient manner in accordance with contract requirements, company policies and procedures and in compliance with the Collective Bargaining Agreement.
  • Assist in weekly scheduling of service and make appropriate changes when required.
  • Respond to all driver questions or issues in a timely and cooperative manner.
  • Oversee the collection of all route data, operational indicators and payroll indicators.
  • Daily reporting of the operation of service for all contracts.
  • Assignment of vehicles in coordination with contracts and vehicle maintenance.
  • Coordinate the fleet’s maintenance with the Maintenance staff.
  • Provide information and pricing to current and potential customers.
  • Input reservation requests and updates, as necessary.
  • Assist Safety & Training Staff in the observation/checks of all drivers to ensure compliance with company policies and procedures, applicable law and company safety requirements.
  • Assist all staff in customer relations, specifically complaints, commendations and requests.
  • All other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

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