Lead Customer Service Representative

Operations Support Denver, CO


 Become a Lead Customer Service Representative with Transdev!

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 

Job Purpose: 

We need full-time Customer Service Representatives in Denver, Colorado to act as a liaison for our internal/ external customers, providers, and client.  If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team. 

Transdev is proud to offer: 

  • $18.29-18.79 /hr 
  • Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.  
  • Paid time off/vacation. 

Our Lead Customer Service Representatives are responsible for:

  • Monitor the floor
  • Track errors of all staff
  • Monitor daily calls for 3 days’ out
  • Monitor queue/helping on queue if needed
  • Distribute call back sheets / stay if needed
  • Escalated calls
  • Run reports
  • Obtain and enter accurate customer information into the reservations system
  • Complete customer reservations in a timely and courteous manner
  • Provide customers with information on the services provided and direct them as needed
  • Supervise staffing on weekends and evenings
  • Schedule breaks and lunch accordingly without disabling the call center
  • Provide support assistance to the Reservation Supervisor
  • Control and issue certain disciplines when necessary
  • New employee training and re-training of current employees
  • Minimal errors
  • On call (short notice)

To qualify as a Lead Customer Service Representative, you’ll need:

  • High school diploma or GED equivalent
  • Excellent verbal and interpersonal skills
  • Excellent judgment and problem solving skills
  • Supervisor experience strongly desired
  • Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
  • Ability to sit or stand for extended periods of time
  • Ability to multitask and work well under time restraints
  • Ability to maintain employee confidentiality
  • Ability to communicate clearly in the English language; foreign language proficiency beneficial
  • Ability to use a standard business telephone system for communication
  • Ability to read, understand, and follow written and verbal instructions


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.


Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace


If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.


California applicants:  Please Click Here for CA Employee Privacy Policy.