Dispatcher

Call Center / Dispatch / Reservationist / Scheduler Napa, CA


Description

Dispatcher
Transdev is actively seeking a transportation dispatcher for their transit service in Napa CA. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers.
Join Transdev at Napa Valley Transit and become a part of the largest private-sector operator of transportation in North America – one that cares about its employees, passengers and the communities they serve.
Why Work with Us?
  • Competitive Wages beginning at $26.00-$30.00/hour, with progressive increases
  • Comprehensive benefits (vacation, sick, holiday pay, 401K with company match to health and welfare benefits) 
  • Career advancement opportunities 
Responsibilities
  • Respond, record and resolve customer feedback via multiple channels
  • Communicate and coordinate with internal departments to help meet customer needs
  • Performs weekly audits that meet Transdev’s policies and procedures
  • Other duties as required
Qualifications
  • Must be at least 21 years old with a high school diploma, GED or equivalent.
  • Minimum 1 year of Dispatch Operations experience within the transportation industry
  • Excellent communication skills with the ability to adapt to changing situations and listen to feedback.
  • A customer service-oriented mentality with attention to detail
  • Must have had a valid license for a minimum of three years, and the ability to obtain a class B with passenger permit. We offer paid training.
Physical Requirements:
  • Availability to work shifts or flexible work schedules as needed.
  • Majority of the work is accomplished indoors and in air conditioned or well-ventilated facilities, and in a cubicle space equipped with a telephone and computer.
  • Long periods spent sitting, typing, or looking at a computer screen.

For more information, please visit our website at www.transdevna.com/careers

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  
 
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 
 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 


Drug-free workplace
 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
 
California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.