NETSPAP Supervisor
Description
Become a NETSPAP Supervisor with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
NETSPAP Supervisor
Transdev is proud to offer:
- Starting pay - $26.00 per hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation
Responsibilities:
- Coach and mentor staff for peak performance
- Coach direct reports in a timely manner as well as in a consistent and fair manner.
- Assist TRU manager with associates performance feedback on a monthly basis.
- Utilize TRU Reports to adjust break and lunch schedules as needed to ensure adequate telephone coverage and availability.
- Assist with Rideshare program as needed – for Lyft/Uber
- Assist TRU manager and conduct associate’s annual performance review in a timely manner.
- Conduct 30-60-90 reviews for new hires or promoted staff member and submit to Management their recommendations
- Generate reports, distributes, and assigns work as needed
- Monitor timeliness daily to assure timeliness requirements are met
- Monitor staff break and lunch for scheduled adherence
- Assist direct reports/train retrain and coach. Provide support with escalated calls and non-routine transportation requests
- Call Center work distribution to meet the daily production goals.
- Communicate all concerns timely to the NETSPAP Management team.
- Assist TRU Manager with daily and routine tasks, as assigned
Requirements:
- Two years of college or 2 years equivalent experience in NETSPAP
- Extensive knowledge of NETSPAP/ADEPT/HIPAA/Security/Safety guidelines.
- Ability to communicate effectively with co-workers.
Represent Transdev in a professional manner. - Ability to multitask, prioritize work, adapt to changes and meet deadlines.
- Excellent verbal, written and interpersonal skills.
- Proficiency in Microsoft Word, Outlook, and Excel Programs.
- Minimum 2 years with successful performance in the Call Center for the NETSPAP program.
- Exercise business etiquette as outlined in the Operations and Procedures Manual.
Physical Requirements:
- Ability to sit for prolonged hours, office type call center environment.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen