Operations Supervisor

Operations Management & Supervisory Phoenix, Arizona


About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.      
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Autonomous vehicles are the cornerstone of a rapidly changing mobility landscape. Transdev is at the forefront of autonomous vehicle (AV) technology, capitalizing on decades of management and operational expertise. We are developing and deploying AV solutions to help solve mobility challenges for cities, towns, and communities in North America and around the world. Our goal is to help you launch autonomous operations that blend seamlessly with existing mobility options, expand connections within communities and enhance the footprint of public transit. https://transdevna.com/services-and-modes/autonomous-mobility/

Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.
The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. Evaluates and interacts with the vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are  accountable for shift performance and compliance with processes, training,  and system emergency responses. Assures coordination with other shifts and drives process improvements.  Acts as an intermediary between the General Manager and the shift Operations Supervisors.Overview: 
Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.  
The Shift Supervisor is responsible for managing and oversight of the operations of the business unit; while acting as the Transdev liaison liaison between the Client's program managers and Transdev employees. They manage a team of operators and ensure efficient delivery of the missions requested by our Client.  
You will be on the ground floor of new technology that will shape the way people travel. And, at the same time, you will be helping implement and drive change for your community and the world. Autonomous vehicle operators and supervisors play an important role in enabling the client to achieve its goal of developing and commercializing its autonomous driving technology, services, and passenger experiences.  
Transdev shares the client’s  commitment to safety and is continuing to strengthen and nurture a culture where safety is the top priority.  
Pay - $62,400/year 
Key Responsibilities:   
  • Maintain Transdev’s high standard of safety, inside and outside of the vehicle  
  • Operate with safety as the primary goal  
  • Be the deputy for technology by communicating courteously always with management, engineers, and the public  
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints  
  • Public/Customer facing management and leadership of hourly workforce  
  • Field work and on the road operations with workforce are required  to dispatch, respond, and troubleshoot  
  • Strategic planning and forecasting to meet client demands  
  • Onsite workforce management, scheduling , and staffing to meet client requirements  
  • Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance  
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints  
  • Assist team members with payroll, interpersonal issues, and career development  
  • Communicate announcements to the team and lead debriefs with safety messages at the forefront  
  • Support the Client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders  
  • Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution  
  • Ensures compliance throughout the division  to global process standards and works on continuous improvement initiatives  
  • Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation  
  • Develop and schedule program work plan in accordance with specifications in conjunction with the Client’s staff; oversee daily operations and coordinates activities of program; determines priorities  
  • Maintain high degree of confidentiality of all information  
  • Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing  
  • All other duties as required  
Required Education and Experience:  
  • High School Diploma or GED  
  • Bachelor’s Degree from an accredited university preferred or 2 or more years Operations experience in leading teams  
  • Degree in Engineering, Operations, or related field - preferred  
Required Knowledge Skills and Abilities (KSAs):  
  • Proficiency with using a touchscreen smartphone (Android preferred by not required).  
  • Ability to use a computer to generate reports and schedules  
  • Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes  
  • Good written and oral communication skills  
  • Ability to organize and perform work efficiently; strong attention to details  
  • An awareness and willingness to use Operational Excellence tools and techniques  
  • Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers  
  • Experience with performance metrics and process improvement  
  • Ability to work for different managers  
  • Proven track record of meeting or exceeding of department performance goals  
  • Demonstrated problem solving skills and analytical skills  
  • Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed  
  • Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments  
  • Punctual, reliable, and team player  
  • Travel up to 20% of the time  
  • Available to be on call and responsive for 24/7 operations  
Physical Requirements:  
  • Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear  
  • Must be able to withstand working outdoors in inclement weather  
  • Frequently required to sit  
  • Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell  
  • Occasionally required to lift up to 45 pounds  
  • May work in extreme heat and cold, and in damp environment with moderate noise  
  • Remaining work is accomplished standing and walking for up to 10 hours during shifts. May be conducted in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer  
Pre-Employment Requirements:  
  • Must be 21 years old;  
  • All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening  
  • Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.  
  • Transdev reserves the right to perform ongoing background checks for all employees except in states where this is prohibited by state law. Transdev will consider qualified applicants with criminal histories, consistent with legal requirements.  
  • Employees must maintain an acceptable Driving Record suitable to being approved to drive as part of their regular duties. Records are monitored on an ongoing or regular basis pursuant to local state law.  
  • Ability to qualify for an Autonomous Vehicle Tester (AVT) license in states and positions where it’s required  
  • If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time as required by the USCIS.  

Transdev is an Equal Employment Opportunity (EEO) employer. Applicants will be considered based on qualifications and without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, disability or other legally protected status, or any other classification protected by federal, state, or local law.