Dispatch Supervisor

Call Center / Dispatch / Reservationist / Scheduler Pasadena, CA


About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. 
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ 
Our Dispatch Supervisors enjoy:
  • $30.00/ HR
  • Tremendous career with opportunities for advancement
  • A comprehensive benefits package with paid holidays & vacation, medical, vision, and dental coverage, and 401(k) savings plan
Our Dispatch Supervisors are responsible for:
  • Oversees road service assigned carriers by tracking trip performance measures, route begin on 
    time, performance, incidents, etc. 
  • Provides customer support by responding to questions and concerns regarding customer trips 
    including no shows, cancellations and missed trips. 
  • Manages emergency situations for vehicle operators; act as liaison between the carrier and 
    emergency services. 
  • Manages daily service by reviewing route performance and proactively responding to situations that 
    impact customer service 
  • May train/mentor other dispatchers.
To qualify as a Dispatch Supervisor, you’ll need:
  • High school diploma or equivalent 
  • Technical degree preferred
  • 5-7 years experience 
  • Excellent verbal and interpersonal skills. 
  • Problem solving and analytical abilities. 
  • Excellent customer service skills
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
Drug-free workplace 
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.
California applicants: Please Click Here for CA Employee Privacy Policy.