Operations Supervisor
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
We’re Hiring for an Operations Supervisor/ Road Supervisor, in Phoenix, AZ!
Transdev is proud to offer:
- $24.00/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Location: 2225 W. Lower Buckeye Road
DUTIES:
- Ensure that “World Class Service” is provided to customers and provide “hands on” assistance and information to customers of Transdev that utilize company services.
- Performs dispatching activities, operations communication, and assignment of drivers to obtain optimum use of facilities, equipment, and human resources.
- Dispatches replacement buses for vehicles involved in accidents and buses and operators for special services.
- Supervise and instruct bus operators with regard to safety, service, and scheduling.
- Ensure schedule compliance
- Assure that all routes are covered utilizing appropriate vehicles, personnel, equipment, and information.
- Make optimal use of company operating systems for the purpose of monitoring, dispatching, and improving on street service to the customers.
- Monitor and enforce system for compliance with State and Federal regulations, Company policy, and the Collective Bargaining Agreement.
- Directly responsible to supervise and assist in special promotions, projects, and events if service is impacted at all.
- Ensure a safe environment for the operation of service.
- Responsible that discipline is issued in a timely manner and in accordance with established policies and procedures.
- Partner with Human Resources, Training and Safety on employment and development decisions.
- Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.
- Generate accurate operational records for the purpose of reporting and analysis.
- Responsible for filling open runs daily, including calling in operators from home, having supervisors drive, and projecting manpower needs.
- Responsible to meet the minimum hours of revenue and efficient use of overtime.
- Ensures that duties are confined to operations only, and any deviation from operational duties must be authorized by senior management.
- Coordinates and cooperates with maintenance personnel to ensure efficient bus allocation to meet revenue service requirements.
- Responsible for the coordination of operational supervisor staff that are assigned to the Control Center, Field Operations or both.
- Investigates accidents, unusual occurrences, and complaints for the purpose of filing appropriate reports.
- Perform day-to-day dispatch services from the Control Center and various field locations
- Directly supervises bus operators and ambassadors. Carries out supervisory responsibilities including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Accountable for all “Essential duties and responsibilities” listed above
- Other duties as assigned to ensure the efficient operation of the department
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school Diploma or General Education Degree (GED) and two years related experience and/or training. College coursework preferred.
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual communication skills are a plus
- Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
- Must have Class B or higher Commercial Driver’s License with Passenger endorsement. Must be able to obtain and maintain DOT Physical examination.
- One year relevant experience preferred or any equivalent combination of education and job experience that demonstrates the ability to successfully do the job.
- Must be a minimum of 21 years of age.
- Must be able to read a map and possess knowledge of the service area.
- Must be able to work flexible hours.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
California applicants: Please Click Herefor CA Employee Privacy Policy.
