Dispatcher
Description
About Transdev:
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Position Overview:
This person will oversee the daily assigning of transportation services throughout our service area. This person will also oversee staffing of Drivers to routes scheduled. This position pays $20.90/hour, is FT with PTO and an attractive benefits package. This position is onsite in Cortland, NY.
Responsibilities:
- Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
- Maintains attendance log for operators and other appropriate staff.
- Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
- Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
- Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
- Maintains scheduling and performance data in the event of real-time operations.
- Documents accurately and appropriately daily events related to service.
- Communicates effectively with operations staff regarding scheduling or passenger issues.
- Maintains professional demeanor and appearance.
- Handle multiple tasks accurately and effectively in a fast-paced environment.
- Other duties as assigned to ensure the efficient operation of the department.
- Occasionally drives routes per client contract.
Requirements:
- High School Diploma or GED; Technical degree preferred
- 3-5+ years’ experience dispatching
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
- Computer literate
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.
