Grievance/QA Analyst

Administrative / Clerical / Payroll / HR / Accounting Hyattsville, Maryland


About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.  
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
QA Analyst

- Conducts individual assessments via paper, telephone, and/or in person using standard questions, outline evaluation procedures
 - Working with managers and staff to improve performance
- Completes routine paperwork and process for each determination
- Track data and prepare information and reports for management
- Complete and submit daily and weekly status reports to management
- Maintains confidentiality of all information Other duties as required.
Education, Licensing, and Certifications:
- High school diploma or GED
Experience Preferred:
- 1 or more years of experience working with elderly and persons with disabilities preferred and/or customer service
Skills and Knowledge Required:
- Ability to understand functional abilities of persons with disabilities and testing methods
- Ability to successfully complete training program
- Good written and oral communications skills
- Knowledge of paratransit routing software preferred
- Ability to handle multiple tasks, manage time and prioritize work
- Maintain a high level of customer serivce with clients, passengers and co-workers
- Knowledge of Microsoft Office tools, especially Word, to complete standardized reports
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
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