Milwaukee Streetcar Supervisor

Operations Management & Supervisory Milwaukee, WI


Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.  
Performs full supervisory working level technical and skilled work in supervision of personnel engaged in the delivery of Streetcar services. Maintains day-to-day Streetcar vehicle operation schedules by initiating and responding to radio calls to and from Streetcar operators and maintenance personnel. Advises and directs activities of Streetcar operators during daily operating assignments while in route. This is a safety sensitive position subject to the rules and regulations of Transdev/Federal Transit Administration (FTA) drug and alcohol policy. This position requires the use of independent judgment and the ability to work with limited supervision.  
The following examples are intended to be illustrative only and are not intended to be all-inclusive or restrictive 
  • Responds to the changing needs of the Streetcar regarding coverage of operations, such as emergency situations, Streetcar vehicle replacement and repair, re-routing of Streetcar vehicle, delays in service and detours. 
  • Assists and schedules for appropriate shifts, routes, special runs, and services as necessary 
  • Coordinates with internal departments and other entities regarding incidents, accidents, emergencies, road conditions, adverse weather, detours, and schedule changes. 
  • Coordinates and directs extra service, special events and other projects as assigned. 
  • Accurately records and maintains events and activities in appropriated systems. 
  • Notifies appropriate upper level managerial personnel regarding operational problems; offers solutions and coordinates efforts for resolution 
  • Takes every reasonable precaution given the circumstances to direct and ensure the protection of other employees, contractors, volunteers, patrons and members of the public. Identifies and informs personnel of hazards in the workplace. 
  • Follows all safety policies and procedures and reports health and safety concerns in a timely manner 
  • Uses initiative and judgment to prioritize and handle sensitive and confidential requests and inquiries. 
  • Will be required to occasionally Operate Streetcar in Revenue Service. 
  • Guide and train other employees on proper procedures and protocol of the Streetcar, showing best technique to accomplish tasks and providing technical assistance as needed. 
  • Performs multiple tasks simultaneously, takes appropriate action when presented with a stressful (life/death) situation and remains calm under all circumstances. 
  • Directs and supervises field Streetcar vehicles status at all times to ensure safety of the employees performing activities, including working accidents, hazardous incidents, fire traffic control, pursuits, etc. 
  • May be required to contact various utility companies to resolve or report problems, such as gas detection, power failures, tree falling, and may be required to make emergency contact with law enforcement for callers in distress. 
  • Initiates collision reporting and participates in accident investigations when required. 
  • Supervises and monitors to ensure Federal, state and Company Safety compliance with applicable rules and regulations by operators and take corrective disciplinary action as necessary 
  • Perform other duties as assigned. 
Working Relationships: Relationships are typically harmonious with fellow supervisory personnel, the client and the general public at all levels. Utilizes excellent judgment and discretion regarding assignment of tasks, counseling’s, discipline, and the dissemination of information important to company business and interests. Attends managerial meetings. 
Education, Licensing, and Certifications:  
  • High school diploma or GED. 
  • Must be at least 21 years of age 
  • Minimum of two (2) years' of customer service, transit supervision, or dispatcher experience 
  • No more than three (3) moving violations in the past three (3) years 
  • Valid State Driver's License 
  • Current Department of Transportation (DOT) medical certification. 
  • Two to Four years’ of related work experience as a Transit Supervisor, or communications dispatcher required; preferably in a transit, transportation or logistics environment. 
Knowledge, Skills, Abilities, and other Requirements:  
  • Thorough knowledge of principles and practices of work execution within general area of assignment 
  • Thorough knowledge of occupational hazards and safety precautions and procedures 
  • Knowledge of the union contract (if applicable) and how to administer it in the direction of unit operators 
  • Ability to motivate others while supervising their work 
  • Dependability 
  • Ability to demonstrate leadership ability and function effectively within a team-oriented work environment 
  • Ability to maintain effective working relationships with fellow Managers and Supervisors 
  • Thorough knowledge of the geography of the service area 
  • Ability to communicate effectively both orally and in writing 
  • Computer skills or aptitude for acquiring computer skills in word processing, spreadsheet, and database programs; know how to operate standard office equipment, two-way radios, fleet vehicles and other related shop equipment; familiarity with Maintenance Management Systems would be beneficial 
  • Must be able to read and comprehend technical specifications and manuals 
  • Must be able to work amid constant interruptions, prioritize and deal with time pressured deadlines and be able to clearly communicate during such occasions  
  • Must be autonomous, self-directed and possess the ability to handle crisis and conflict situations  
Pre-Employment Requirements: 
  • Must submit and successfully pass drug testing, criminal background check and verification of previous employment 
  • Must be able to pass a Department of Transportation (DOT) physical examination 
Physical Requirements: 
  • Must be able to pass periodical DOT physical examinations and random drug/alcohol screens as this is a safety sensitive position 
  • Must be able to work shifts or flexible work schedules, including weekends as needed 
  • Work is performed both indoors and outdoors in all types of conditions (e.g. weather, rain, dust, noise, heat, cold, etc.)  
  • Job requires sitting, standing, bending, stooping, kneeling and walking throughout the shift 
  • Must handle parts and equipment ranging from 10 to 50 lbs. 
About Transdev: 
Corporate office is based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers the freedom to connect to what they care about in their cities. 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law