ADA Eligibility Specialist

Professional & Corporate Chicago, Illinois


The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the client.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
  • Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
  • Determine what functional assessments the applicant will be required to undergo
  • Provide written eligibility determination documentation to Client within ADA required and contracted time frame
  • Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
  • Review interview results and application paperwork and follow up on assessments and professional verification, as needed
  • Provide further written documentation to Client upon request
  • Assist the leadership team in identifying process improvement opportunities
  • Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessments using an outdoor course, FACTS, MMSE, and TUG Assessments
  • Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
  • Provide required forms to administrative personnel for data-entry and eligibility letter generation
  • Participate in staff meetings with leadership and/or client
  • Participate in community outreach and education as needed
  • Participate in initial and on-going training as required by Transdev and client
  • Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and client
  • Build rapport and communicate effectively with Transdev and client personnel to include administrators, management, support staff and applicant while providing high quality customer service
  • Participate in appeals process, upon request
  • Maintain a positive attitude when interacting with individuals, support Staff and caregivers
  • Work with management and the client to follow through on service issues, troubleshooting problems, concerns, complaints and training

Job Type: Full-time

Salary: Up to $57,000.00 per year


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule: Monday to Friday

Work setting: In-person at 8753 S Greenwood Ave. Chicago, IL 60619

About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster:
Drug free workplace 

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check