IT Help Desk Technician

Information Technology (IT) Garden City, NY


Hiring Immediately for an IT Help Desk Technician. Annual Salary $55,000

The position of IT Help Desk Technician technical assistance and support to our internal users regarding computer systems, software, and hardware issues. You will respond to inquiries, diagnose and troubleshoot problems, and provide timely resolution to ensure maximum productivity. Additionally, you will assist in the maintenance and administration of IT systems and provide training and support to users as needed. This position will work closely with the IT Specialist to address all support related issues and provide recommendations for procedures or technology to enhance the monitoring and support. This position will assist with bus technology as assigned.   .
  • Provide first-line support and technical assistance to users via phone, email, or in person.
  • Diagnose and troubleshoot software, hardware, and network issues promptly and effectively.
  • Escalate unresolved issues to the appropriate IT personnel or external vendors for further investigation and resolution.
  • Install, configure, and maintain computer systems, peripherals, and software applications.
  • Perform routine maintenance tasks, such as updates, patches, and system backups.
  • Create and update technical documentation, user guides, and knowledge base articles.
  • Assist in the deployment and rollout of new hardware and software solutions.
  • Maintain and update local asset inventory.
  • Conduct training sessions and workshops to educate users on IT best practices and procedures.
  • Collaborate with other IT team members to improve processes and procedures.
  • Stay informed about emerging technologies and industry trends to enhance technical skills and knowledge.
  • Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
  • Proven experience working in a technical support role, preferably in an IT help desk environment.
  • Available to be on call 24/7 (Including Holidays) to assist in computer and network emergency situations.
  • Must be able to write system documentation for new and existing programs.
  • Ability to effectively help coordinate and manage system-wide computer interfaces a plus.
  • Must have the ability to prioritize and deal with time pressures and daily system problems.
  • Ability and willingness to learn applications and provide support.
  • Ability to support wireless technologies including phone and tablets.
  • Ability to support LAN phone technology.
  • Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
  • Proficiency in troubleshooting common technical issues and providing timely resolutions.
  • Excellent communication and interpersonal skills, with a customer-focused approach.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong analytical and problem-solving skills with attention to detail.
  • Experience with remote support tools and ticketing systems.
  • IT certifications (e.g., Network+, CompTIA A+, Microsoft Certified Professional) are a plus.
  • Knowledge of networking concepts and protocols is desirable.
 PHYSICAL DEMANDS:  The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. 
  • 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
  • Must be able to lift fifty (50) pounds.
  • Must submit to drug testing and a background check. About Us:
Transdev Services Inc. is the largest private sector operator of various modes of passenger transit in North America. With over a decade of experience managing the contract for Nassau Inter-County Express (NICE Bus), Transdev has consistently demonstrated its commitment to excellence. Our dedicated team at NICE Bus has achieved significant milestones, continuously striving to enhance the customer experience. Through innovative practices, a focus on safety, and a customer-first approach, we are setting new standards in public transportation.
For more information, please visit our website at  
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster:
Drug free workplace 
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check