Operations Manager

General Managers / Asst General Managers / Ops Managers Everett, Washington


About Transdev: 
Based near Chicago, Transdev is North America's largest private-sector operator of multiple transit modes, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com
About the Position 
Become a part of our Transdev team as an operations Manager in Everett, WA. This position assists the General Manager in supervising daily operations. In addition, the Operations Manager monitors employee performance, identifies safety issues, and addresses operational needs. We hire individuals who make safety and customer service their top priorities. We are looking for you if you have the drive, confidence, and determination to succeed! The salary range for this opportunity is $75,000-90,000 (DOE). 
 Operations Manager's major responsibilities:
  • Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
  • Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
  • Ensures drivers are mentally and physically prepared for their day.
  • Coordinates daily transit operations' dispatching, in-service monitoring, and turn-in activities. 
  • Focus on safety, accidents, and customer complaint resolution.
  • Completes necessary daily and/or weekly reports for company and customer
  • Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
  • Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
  • Performs all other duties as assigned and may assist with other areas based on location needs.
 Operations Manager requirements:
  • 3-5 years of transit supervisory experience preferred.
  • Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation)
  • Experience supervising schedulers, dispatchers, and drivers
  • Computer literate with working knowledge of Microsoft Office.
  • The ability to prioritize tasks effectively and manage time effectively.
  • The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public.
  • Work extended hours, including weekends and holidays if needed.
  • Demonstrate regular and consistent attendance and punctuality.
  • Subject to DOT drug testing. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
    The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions upon request.
    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
    Drug-free workplace
    If based in the United States, applicants must be eligible to work in the US without restrictions for any employer at any time and be able to pass a drug screen and background check.
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