Dispatch Manager

Call Center / Dispatch / Reservationist / Scheduler Atlanta, GA


Job Summary:
Transdev, a transportation company, has an open position for a Dispatch Lead/Supervisor to oversee their paratransit operations in the Atlanta, Georgia metropolitan area. The ideal candidate should possess exceptional dispatching skills and the ability to deliver outstanding customer service to both paratransit passengers and the company's contracted driver workforce. Qualified applicants with relevant dispatching experience, strong customer service competencies, and the capacity to manage a team of dispatchers while ensuring efficient paratransit services are highly encouraged to apply.
Essential Duties:
  • Manage customer interactions and feedback across various channels
  • Collaborate with internal teams to address customer needs effectively
  • Conduct regular audits to ensure compliance with company policies and procedures
  • Assist in preparing daily schedules and managing workflow related to scheduling
  • Coordinate with government agencies and other entities during emergencies, traffic issues, detours, or service changes
  • Oversee dispatch operations, manage dispatchers' work, and coordinate closely with the manager
  • Document and report employee disciplinary matters to the manager
  • Perform other tasks as assigned
    • Must be at least 21 years old with a high school diploma, GED or equivalent.
    • Two or more years of public transit experience preferred.
    • Previous experience with Trapeze & radio dispatch preferred or road supervision preferred.
    • Excellent communication skills with ability to adapt to changing situations, and listen to feedback
    • A customer service-oriented mentality with attention to detail
    Physical Requirements:
    • Must be able to work shifts or flexible work schedules, including weekends and holidays.
    • The majority of work is accomplished indoors and in air-conditioned or well-ventilated facilities
    • Most work is accomplished in an office or cubicle space equipped with a telephone and computer.
    • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.  
    Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  
    Drug-free workplace  
    If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen and background check.  
    California applicants: PleaseClick Herefor CA Employee Privacy Policy.  
    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   
    Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ