Assistant General Manager

General Managers / Asst General Managers / Ops Managers Atlanta, GA


About the Position 
Functioning under the guidance of the General Manager, the Assistant General Manager (AGM) bears the responsibility of overseeing the operational aspects of the transit system. This role entails supervising the day-to-day operations, encompassing professional and administrative tasks related to planning, directing, controlling, and evaluating the various offices, operations, and programs within the organization. The AGM's duties include preparing and presenting daily and monthly reports, as well as enforcing disciplinary measures in alignment with established practices and policies, ensuring proper documentation.  
  • Effectively communicating company goals, objectives, and policies to employees at the location.
  • Frequently coordinating with local staff to maintain consistency in policies and procedures.
  • Ensuring adherence to all company safety policies and procedures within the assigned area.
  • Maintaining contacts with key customers to enhance service levels, address and resolve service issues, while maintaining or improving service quality.
  • Assisting in establishing performance goals and strategic manpower planning.
  • Identifying areas for training improvements within the division and reporting findings to the General Manager.
  • In conjunction with General Managers and Regional Vice President, developing annual capital and operating budgets, monitoring results, and ensuring attainment of business, financial, and asset management objectives.
  • Preparing necessary reports and keeping senior management informed on business issues and pertinent matters.
  • Assisting with the setup of operations departments for contract start-ups within the assigned region or as needed.
  • Performing other duties as assigned by management to ensure smooth operation of the location.
Education and Experience: 
  • 5+ years paratransit operations experience.
  • Proven experience developing various reports.
  • Labor relations experience, inclusive of contract negotiations and arbitrations.
  • Proven experience dealing with state and local government.
  • Business development experience.
  • Cost control and financial/budget experience handling multiple locations.
Necessary Knowledge, Skills and Abilities: 
  • Knowledge of federal and state employment laws (FTA, FMCSR, Title VII, OSHA, etc.).
  • Excellent communication skills both written and verbal.
  • Highly organized with ability to handle multiple projects simultaneously while exceeding established goals and objectives.
  • Must be able to demonstrate poise, tact, diplomacy and possess good judgment and discretion.
  • Excellent presentation skills required.
  • Excellent customer service and interpersonal skills.
  • Must be detail oriented and possess effective time management skills.
  • Must be a self-starter and highly motivated.
  • Must be proficient in Microsoft Office software packages.
  • Trapeze and VDS experience helpful.
  • Over 50% travel predominately within assigned location.
Pre-Employment Requirements: 
  • Must submit to drug testing and a background check.
Physical Requirements: 
  • Must be able to work shifts or flexible work schedules as needed. 
  • 90% of work is accomplished indoors and in air conditioned or well-ventilated facilities. 
  • Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. 
  • The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. 
 For more information, please visit our website at
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. 
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. 
EEO is the Law Poster:
Drug free workplace 
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check 
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at