Field Supervisor

Operations Management & Supervisory Fairfax, VA


Description

The Field Supervisor’s primary responsibility is to maintain, govern, and provide effective, efficiently running routes for the customer, and to supply accurate data for route and charter operators.  This position reports directly to the Operations Manager in fulfilling day-to-day responsibilities. 

DUTIES:

  • Demonstrates and promotes a “safety first” lifestyle at the location.
  • Assists operators in overcoming operational challenges.
  • Ensures operators are fit-for-duty at all times and ensures scheduling compliance.
  • Conduct field observations of service to ensure proper implementation of all operating rules and procedures.
  • Ensures operator pre- and post-trip operating procedures.
  • Uses the CleverCAD Tablet computer to provide maximum, yet efficient communications to Window Dispatchers, etc. 
  • Responds to any service-related assignment given by the operations personnel.
  • Communicate face-to-face with the riding public as outreach and customer service, and to answer any questions on the ground.
  • Assesses safety conditions of all aspects of bus service and monitors operator and passenger behavior while in service. 
  • Reports field conditions, pot holes, wires or tree damage, etc., that may affect bus service.
  • Oversees a smooth commuting experience for Operator and the public and shares “best practices” with entire team.
  • Makes recommendations to terminate employees based on observed failure to perform the job in a safe manner and in accordance with Company and client specification.
  • Escalates issues to Operations Manager and other management team members when necessary. 
  • Inspects the revenue fleet and the yard in order to eliminate any potential disruptions during the AM/PM pullout.
  • Works in conjunction with Maintenance Department to determine which vehicles are out of service and which vehicles are pulled from the “ready line” because of mechanical defects.
  • Collects the DVIR’s from Operators when they return to the yard.
  • Oversees the preparation of the “ready line” for the initial pullout of the AM/PM.
  • Ensures that the “ready line” remains replenished throughout the pullout process;
  • Assigns vehicles to operators.
  • Oversees driver pre-trip inspections and guarantees that vehicles are ready for service.
  • Controls the utilization of the “spare line.”
  • Provides information to the Operations and Maintenance for reporting purposes.
  • Other duties as assigned to promote safe and reliable service delivery.
REQUIREMENTS:
  • High school diploma or equivalent.  Degree preferred.
  • Preferably 2 years of experience in the transportation industry with emphasis on safety.
  • 2-3 years supervisory experience preferred.
  • Knowledge of state and local regulations/guidelines, inclusive of DOT and FMCSR.
  • Ability to interpret and initiate policies and procedures.
  • Ability to secure a Class "B" CDL with a "P" endorsement.
  • Considerable knowledge of and ability to use personnel computers and related software.
  • Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
  • Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
  • Excellent communication skills both written and oral.
  • Ability to manage customer relationships, provide strong customer service skills and work in a fast-paced team environment.
  • Proven organization skills, understanding importance of prioritizing effectively and managing multiple tasks in an environment with ever competing demands.
  • Union experience helpful.
 
PHYSICAL DEMANDS:
The physical demands described here are representatives of those that must be met by the employee to successful perform the essential functions of this job.  Reasonable accommodations can possibly be made to enable individual with disabilities to perform the essential functions. 
  • 10% of work is accomplished in doors and in air conditioned or well-ventilated facilities.
  • 90% of work is accomplished outside in varying temperature, weather, and humidity conditions; most work is performed alone and in remote locations.
  • Frequently stands and walks; ability to sit for up to three hours; walk for long distances and on possible sloped ground or slippery and uneven surfaces; normal manual dexterity and eye-hand coordination; ability to lift material weighing up to 50 lbs. with assistance; ability to bend, stoop, kneel, crawl, and crouch; and corrected hearing and vision to normal range; verbal communication.
  • Exposure to heavy traffic areas while performing the duties of the job.
  • Exposure to considerable amounts of dust, vehicle fumes and noise.
  • Must be able to travel for company training, meeting or support missions.
About us:
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 400 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.
Corporate office is based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers the freedom to connect to what they care about in their cities. www.transdevna.com
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.
For more information, please visit our website at www.transdevna.jobs 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.