General Manager

Professional & Corporate Milwaukee, WI


About Transdev:   
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.  
To view Transdev's purpose and how we make a difference, follow this link:  
Why Work at Transdev? 
Excellent question! With over 800 locations across our divisions, you will have exponential growth opportunity. Furthermore, because safety is our number one priority, you will work in a safe and positive work environment every day. Lastly, you will receive a competitive benefits package that includes 401k with company match, paid time off, and a complete insurance plan after 30 days of employment (health, dental, and vision).
The General Manager provides a proactive management approach and will have overall responsibility of operations including the delivery of safe and reliable service, employee oversight, unionized driving and maintenance staff, management of contracts, risk management, client/customer satisfaction and financial performance. 
  • Proven relationship builder with employees, the client, union partners, and the community
  • Contract service management sets operational strategic direction for the business unit team and leads the management team and employee workforce to achieve contract compliance, corporate/property safety goals, service performance, and financial objectives.
  • Responsible for identifying and developing business growth opportunities.
  • Responsible for optimizing the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management.
  • Responsible for identifying and analyzing KPIs to maintain positive results.
  • Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies.
  • Responsible for determining and delivering business unit budget.
  • Ensures compliance with state and federal regulation and compliance with Transdev corporate safety standards.
  • Responsible for all staff management, development and training in liaison with the corporate team as appropriate
  • Ensures effective environmental compliance and sustainability management.
  • Provides complete and accurate data collection, compilation, analysis, and reporting.
  • Other duties as required.
  • Completion of a four (4) year college degree in a relevant field is desirable, although relevant education obtained through alternative methods will be considered.
  • Experience in Business Administration, Logistics, Transportation or related field or equivalent business experience preferred.
  • Turnkey Paratransit Operation with experience using Trapeze scheduling software.
Field and years of experience required:  
  • Minimum of 5 years as a successful General Manager of a project of a similar size and scope preferred or proven ability to grow and adapt quickly with proven performance and expertise providing high quality service to the community.
  • At least 5 years of experience managing a fleet of 160 or more fixed route or paratransit buses.
  • Labor relations experience
Skills and Knowledge Required:   
  • Knowledge of relevant federal and state employment laws
  • Thorough knowledge of ordinances and regulations underlying the transit operation
  • Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
  • Ability to build solid and maintain strong working relationships with clients.
  • Ability to manage cost control and financial budget.
  • Working knowledge and proficiency with Microsoft Office Suite
  • Understanding of technology, apps, Wi-Fi, and understanding of transportation technology
  • Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization.
  • Ability to organize and perform work efficiently, strong attention to details.
  • Ability to work effectively with union partners, including labor grievances, and negotiations.
  • Travel requirement: <10%
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.  
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  
Drug free workplace  
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.