Transdev Careers

Description

• Supervise daily shifts of operators and coordinates the activities of window dispatch personnel. 
• Supervise timekeeping/recording of work time for drivers and dispatch employees ensuring that VDS/Ops systems are reflecting dispatch’s recording timekeeping (monitor daily).
• Makes spontaneous decisions regarding shift assignments, including Standby Operators.
• Use dispatching and scheduling tools such as VDS, Command Console, Transdev VISION, and Trapeze to manage day to day service delivery and provide training to other staff in their use.
• Ensure VDS/Ops System is reflecting scheduled time off.  Drivers are communicated with promptly.
• Maintain all records neatly filed and in good order in accordance with location practices.
• Maintain proper staffing levels for the department based on operational needs.
• Requires the ability to assume the daily functions of Window Dispatch should operational need arise.
• Ensure adequate standards are met for attendance, and issues discipline as needed.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees.
• Respond and investigate service failures related to Dispatch. Identify causes, partner with Operations Manager to discuss corrective action plans, coaching, and/or discipline as needed.
• Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Consciously create a workplace culture that is consistent with the overall organization and that emphasizes the identified vision, guiding principles, and values of the organization.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, appropriate email, and regular interpersonal communication.
• Create an atmosphere of professionalism & mutual support among employees.
• Adhere to and ensure all company policies are followed. 
• Maintains confidentiality of all information.

• Minimum 1-year prior experience in Dispatch or operations environment.
• 1-year prior supervisory experience.  Transportation experience preferred. 
• High School Diploma or General Education Diploma (GED) required. 
• Ability to work in a fast-paced, deadline-oriented field environment.
• Requires above average computer expertise.  Must be proficient in use of common office computer systems including MS Office, and various other Transdev support systems including VDS, Command Console and Vision.
• Demonstrated ability to plan, assign, and supervise the work of subordinate employees engaged in a variety of activities. 
• Ability to work various hours/shifts and split off days.
• Demonstrate ability to identify and understand problems and to determine the appropriate measures it takes to solve problems.
• Considerable interpersonal skills, including the ability to establish and maintain effective working relationships with others.
• Ability to work independently with minimal supervision.
• Ability to maintain a variety of complex records and to prepare reports.
• Excellent communication skills both written and oral.

• Drug testing and background check. 

• Performs physical activities that require considerable use of the arms, repetitive hand-wrist motion, and legs and moving the whole body, such as walking, standing, and handling materials. 
• Ability to stand and sit for long periods of time, to kneel/bend, and to move throughout the workday.
• Strong sensory skills, such as good hearing, dexterity, and good eyesight.
• Ability to lift and/or carry 50 lbs.
• Ability to sit for prolonged periods working on a computer and phone. 
• Position is subject to future DOT Drug and Alcohol Testing as required by Federal Transit Administration.