Customer Service Representative
Description
Become a Customer Service Representative at our Hillburn, NY Location!
Transdev is looking for a Customer Service Representative who is responsible for answering questions, and fielding customer service calls as needed.
Transdev is proud to offer:
- $20.00/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Our Customer Service Representatives are responsible for:
- Responds to Customer inquires and problems by providing timely and accurate information or directing inquires to supervisors.
- Follows and explains policy and procedures as outlined in operations and procedures manuals.
- Treats each customer/caller with courtesy, dignity, and respect privacy.
- Meets or exceeds established performance requirements.
- Receives customer inquiries and complaints.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- All other duties as assigned.
Minimum Qualifications:
- A minimum of High School diploma or GED Experience working with the elderly or persons with disabilities preferred.
- Must possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities.
- Experience using a personal computer is a must
- Complete any training requirements
- Have proficient English skills both verbally and in written form
- Must be organized and focused.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
