Customer Service
Description
Responsibilities:
o Route together all reservations based on scheduled times and pickup locations.
o Ensure routes are put together in a clean tight fashion so that operators can make pickups within the allowed time to meet service standards.
o Use tools to find addresses, quote fares, and find zip codes. Can read a map, check flights, and make necessary changes as needed.
o Keep the Lead Dispatch and Operations Supervisor informed of all unusual situations as they occur.
o Maintain communication with supervisors, Operators/Drivers, and passengers as needed.
o Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.
o Confirms all no-shows.
o Handles all run deviation requests
o Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
o Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information
o Maintain good attendance.
o Adhere to all policies and procedures
o Other duties as assigned.
Skills and Knowledge Required:
o Customer service, or related experience. Will receive on-job-training in dispatch services.
o Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
Preferred Skills:
o Maintain professional internal and external relationships that meet company core values.
o Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.
o Proactively establish and maintain effective working team relationships with all support departments.
o Maintain a positive attitude promoting SuperShuttle and its services.
o Must be able to multi-task in a fast-paced environment.
o Demonstrate ability to interact and cooperate with all company employees.
o Ability to handle multiple and changing priorities.
o Ability to work effectively, independently, and in a team environment.
o Excellent communication skills verbal and written with the ability to prepare and submit reports.
o Excellent basic business skills: Excel, Word, and Outlook.
Pre-Employment Requirements:
o Mandatory drug testing and background check
Physical Requirements:
o Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
o Constantly sitting
o Frequent reaching outward
o Lifting of 10lbs or less (occasionally)
For more information, please visit our website at https://transdevna.com/trimet/
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.