Customer Service Representative
Description
Customer Service Representative
This is a 100% Onsite Position located at 2800 Nela Ave, Portland, OR 97210
The CSR (Customer Service Representative) investigates, resolves, documents, and responds promptly to basic customer complaints and positive feedback in accordance with company policies and procedures.
Transdev is proud to offer:
- Competitive pay and hours, starting at $21.19/hr.
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Responsibilities
- Answers incoming calls to the customer service team.
- Receives customer inquiries and complaints.
- Answers questions and provides information about services.
- Clearly and accurately documents issues.
- Resolves customer inquiries relating to transportation; communicates resolution to customers.
- Utilizes computer aided scheduling software, GPS, phone recordings and on-board video to investigate and validate customer comments.
- Other duties as assigned.
Education, Licensing, and Certifications:
- High school diploma or equivalent, such as GED, required.
Skills and Knowledge Required:
- 1 year of customer service or basic office experience
- Pleasant telephone voice/manner
- Strong written and oral communication skills
- Strong listening skills
- Ability to remain courteous with difficult or angry customers.
- Basic computer knowledge/PC experience.
- Bi-lingual preferred.
- Travel requirement <1% of time for occasional meetings or training.
- Ability to evaluate, analyze performance data and complete root cause analysis of service failures and recommend remedial resolution.
Transdev US is the largest private sector operator of multiple modes of transit in the United States, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 300 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming. https://www.transdevna.com
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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