Dispatcher
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Dispatcher
Our dispatchers are an integral part of daily operations. Dispatchers perform all administrative functions in the department or location. Interfaces with customers, vendors, and internal departments. This position also responds to customer and team inquiries.
Transdev is proud to offer:
- $21.00/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation
- 1 Available shift- Monday through Friday
- 3p to midnight
Responsibilities:
- Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
- Manage daily service by reviewing route performance and proactively responding to situations that impact customer service
Requirements:
- High School Diploma or GED; Technical Degree preferred
- Must be 21 years of age
- Must have a valid driver's license
- Must have reliable transportation to and from work
- Must be able to multi-task and work under pressure
- 3-5 years' experience dispatching
- Excellent verbal, interpersonal and customer service skills.
- Problem solving and analytical skills.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
