Bus Dispatcher
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Our Dispatchers enjoy:
- $27.00 Per hour plus night and weekend shift differential pay.
- Tremendous career advancement opportunities due to a strong presence across North America.
- Comprehensive benefits package including Medical, Vision, and Dental coverage.
- 401(k) savings plan with company match.
- Disability and Life Insurance.
- Paid Vacation.
- 10 Paid Holidays.
Dispatcher responsibilities:
- Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
- Manages emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
- Manages daily service by reviewing route performance and proactively responding to situations that impact customer service
- Actively monitors fleet tracking software.
Education, Licensing, and Certifications Required:
- High school diploma or equivalent (G.E.D.).
- 2-year college degree or higher preferred.
- Mus have a Driver's License valid in the United States
Experience Required:
- 2-5 years of experience as a dispatcher or similar role.
Skills and Knowledge Required:
- Ability to work independently with general supervision.
- Must have a high level of proficiency with Microsoft Excel and other Microsoft 365 software.
- Ability to quickly learn and use new software programs.
- Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
- Excellent communications, interpersonal, confidentiality and organizational skills.
- Ability to read and comprehend instructions, short correspondence, and memos.
Skills and Knowledge Preferred:
- Knowledge of Passio Navigator.
- Knowledge of university transit systems.
Pre-Employment Requirements:
- Must successfully pass drug testing, criminal background check, and other background checks.
Physical Requirements:
- Up to 60% of work is accomplished indoors and in air conditioned or ventilated facilities.
- The employee is generally subjected to long periods spent sitting, typing, and looking at a computer screen.
- Must be able to compose reports in a coherent and legible way.
- Must have reliable transportation to and from work.
- Must be able to work extended hours and shifts regularly as needed including evenings, weekends, and holidays.
- Must be able to:
- Use full range of hearing, speech, and vision.
- Use fingers (manual dexterity) handling paperwork and typing.
- Stoop, crouch, squat, or kneel when performing inspections of any type.
- Bend at knee, hip, waist when performing duties.
- Lift and carry 50 lbs.
- Climb stairs regularly.
- Stand for prolonged periods of time.
- Be subject to wet, cold, or hot outdoor environmental conditions.
- Travel requirement (as a percent) <5%
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
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