Grievance/QA Analyst
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
QA Analyst
Overview: Grievance/QA Analyst provide excellent customer service to both our passengers and our drivers. The starting rate is $20.00/hour.
Responsibilities:
- Conducts individual assessments via paper, telephone, and/or in person using standard questions, outline evaluation procedures
- Working with managers and staff to improve performance
- Completes routine paperwork and process for each determination
- Track data and prepare information and reports for management
- Complete and submit daily and weekly status reports to management
- Maintains confidentiality of all information
Other duties as assigned
Qualifications:
Education, Licensing, and Certifications:
- High school diploma or GED
Experience Preferred:
- 1 or more years of experience working with elderly and persons with disabilities preferred and/or customer service
Skills and Knowledge Required:
- Ability to understand functional abilities of persons with disabilities and testing methods
- Ability to successfully complete training program
- Good written and oral communications skills
- Knowledge of paratransit routing software preferred
- Ability to handle multiple tasks, manage time and prioritize work
- Maintain a high level of customer service with clients, passengers and co-workers
- Knowledge of Microsoft Office tools, especially Word, to complete standardized reports
Pre-Employment Requirements:
- Must submit to drug testing and a background check
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- 100% of work is accomplished indoors and in air conditioned or well-ventilated facilities
- Work is accomplished at a workstation or in a cubicle space equipped with a telephone, headset, and computer.
- Work environments are generally noisy, and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
For more information, please visit our website at www.transdevna.com/careers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
