Customer Service Representative - Care Oregon Call Center
Description
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
We’re Hiring for a Customer Service Representative in Clackamas, OR!
Transdev is proud to offer:
- $21.85/hour
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation.
Our Customer Service Representatives are responsible for:
- Responds to customer inquiries and problems by providing timely and accurate information or
directing inquiries to supervisor or Quality Assurance - Follows and explains policy and procedures as outlined in operations and procedure
documents. - Treats each customer/caller with courtesy, dignity, respect and protect privacy.
- Meets or exceeds established performance requirements.
- Schedule authorized trips for eligible members in workplace software
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements,
unless request made by supervisor. - Document denials of trip requests in workplace software.
- Provide education to callers regarding transportation services and refer ineligible callers to
other transportation resources. - Attend team meetings.
- All other duties as assigned
To qualify as a Customer Service Representative, you’ll need:
- A minimum of a High School diploma or GED
- Able to operate a computer
- Complete all training requirement
- Typing speed 35 WPM
- Proficient in time management and multi-tasking
- Experience explaining benefits or providing directive to customers
- Communicate clearly in English
- Able to operate standard telephone system
- Exceptional customer service skills with professional, customer-focused telephone etiquette
- Excellent attendance
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.