Transdev Careers

Description

• Create and monitor route development and performance based on passenger trip reservation.  The goal of a dispatcher is to maximize on-time service delivery based on trip scheduled times, trip pick-up times, trip destination times, minimize passenger ride times, vehicle capacity management, Operator hour of service, meal/rest break requirements and response to vehicle break downs, accidents and passenger and general public service interruptions.
• Monitor on-time performance using scheduling system tools, taking mitigating actions and communicating changes to both Operators and passengers as required.
• Take incoming calls for new reservations. Below is a list of possible reservation types and is not meant to be an all-inclusive list. Additional types of reservations may occur.
• Use tools to find addresses, quote fares, use computer aided navigations tools and assist Operators in locating addresses. Can read a map, and make necessary changes as needed.
• Keep the Supervisors, management and customer service teams apprised of service disruptions.
• Follow Company/System SOP’s for management or other critical incident response
• Communicate to passengers, Operators and other operational support staff in a way that is always professional and respectful.
• Answer all customer and or operator/driver inquiries/problems in a quick and efficient manner.
• Maintain proficiency in all Trapeze PASS scheduling/dispatching functions and tools.
• Confirms all no-shows in accordance with system no-show SOP’s.
• Handles all run deviation requests in a timely manner.
• Monitors available, unavailable, inbound, outbound, soon-to-clear vehicles to ensure proper coverage for available business.
• Informs oncoming shift and relief dispatchers, lead dispatcher, operations supervisors of all important information.
• Maintain excellent attendance including availability to work shifts on weekends, early morning, late night or on holidays.
• Adhere to all policies and procedures including Transdev’s DOT Drug and Alcohol policy.

• Supervises daily activities of dispatch personnel and is a liaison between Operations and Supervised personnel by overseeing daily shift schedules and activities of bus operators.
• Oversees scheduling of operators, monitors operations, and coordinates delivery of service with direct reports.
• May assist in hiring, training, and coaching of new dispatchers.
• Evaluates the work performance of dispatch staff.
• May be required to flex assigned shift times to ensure adequate dispatch staffing with limited or no notice.
• Other duties as assigned. 

• High school diploma, general education degree (GED); some college, degree preferred.

• Position is full-time, at least five days per week overseeing a 24/7 radio control/dispatch operation.  Requires flexibility in working days and hours including working non-traditional business hours such as early mornings, evenings, weekends, and holidays.  

• Two years of experience in dispatch, customer service, or related experience.

• Be able to build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.  Maintain highly professional demeanor during all interactions with Operators and Customers including during times of high stress and limited resources.

• Maintain professional internal and external relationships that meet company core values.
• Adheres to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your department.
• Proactively establish and maintain effective working team relationships with all support departments.
• Maintain a positive attitude.
• Must be able to multi-task in a fast-paced environment with limited resources.
• Demonstrate ability to interact and cooperate with all company employees and departments.
• Ability to handle multiple and changing priorities.
• Ability to work effectively, independently, and in a team environment.
• Excellent communication skills verbal and written with the ability to prepare and submit reports.
• Excellent computer skills: Excel, Word, Trapeze, and Outlook.

• Occasionally standing, walking, squat/kneel, bend, reaching above shoulder
• Constantly sitting
• Frequent reaching outward
• Lifting of 10lbs or less (occasionally)
• Lifting over 11lbs - 20lbs (occasionally)
• Working in work environment that requires multiple people talking in close proximity using two-way radio/communication systems, telephone, video and other commuter aided communication systems.