Customer Service Representative
Description
Become a Customer Service Representative with Transdev!
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
Customer Service Representative (Where’s My Ride Agent)
Transdev is proud to offer:
- $17.00/hr
- Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
- Paid time off & vacation
Responsibilities:
- Handle incoming calls from members, clients, and medical facilities related to scheduling, modifying, and canceling transportation requests.
- Maintain a positive, empathetic, and professional attitude towards callers at all times.
- Adhere to and ensure all company policies are followed.
- Provide customer service with late vehicle services, verifying transportation provider no shows, and reassignment to a new transportation provider if necessary.
- Defuse customer escalations by offering assurance of help to resolve issues. If unable to resolve, ensure proper escalation procedures are followed.
Requirements:
- High school Diploma or General Education Degree (GED) required
- One-year related customer service experience and/or training preferred.
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.
- Bilingual communication skills are a plus.
- Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred. Basic computer skills are required.
- Must be able to work flexible hours.
- Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen
California applicants: Please Click Here for CA Employee Privacy Policy.
