Operations Manager
Description
Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit, shuttle, sedan and taxi services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe and sustainable mobility solutions. Our mission is to improve public transportation, to enhance quality of life and combat global warming.
What we offer:
- $70k-73k Annual Rate
- Medical/Dental/Vision health benefits - Kaiser Permanente and SIMNSA*
- 401(K) retirement plan*
- Paid time off and holidays*
- Life Insurance paid by employerRide the MTS Bus Routes & Trolley for free, for Employee, spouse and dependent (Youths ages 6-18)
- Ability to advance your career
ESSENTIAL DUTIES
- Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
- Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
- Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
- Coordinates with the safety and training department to ensure all safety goals and directives are met
- Participates in Operations department budget process
- May operate a vehicle in revenue service, if necessary
- Maintains confidentiality of all information
EDUCATION, LICENSING, AND CERTIFICATIONS:
- High school diploma or equivalent, such as GED, required
EXPERIENCE REQUIRED:
- Minimum three (3) years of operations experience in a fixed route operation, or airport shuttle service of similar size and scope
SKILLS AND KNOWLEDGE REQUIRED:
- Thorough knowledge of basic provincial laws, ordinances and regulations underlying the transit operation
- Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
- Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs. PowerPoint presentations
- Good written and oral communication skills
- Ability to organize and perform work efficiently; strong attention to details
- Ability to work effectively with labor; may include labor grievances and negotiations
- Must be willing to work flexible hours to include weekends and holidays
- Ability to lead the Team for the common goal of the organization
- Strong People skills able to make recommendations, and communicate
- Ability to provide KPI measure and results
- This position requires on-site work (working from home is not available)
Travel requirement (as a percent): <5% travel for occasional meetings
PRE-EMPLOYMENT REQUIREMENTS:
- Must submit to drug testing and a criminal background check
PHYSICAL REQUIREMENTS:
- Must be able to work shifts or flexible work schedules as needed.
- Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.
- Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift to 25 pounds.
- Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.
- Must be able to work in extreme heat and cold and in a damp environment with moderate noise.
- Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
