Metropolitan Transportation Authority Careers

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

This position is responsible for: Delivering training to new hires and incumbent employees. Selecting and supervising new hire trainees, including ongoing performance reviews/evaluations, determination of eligibility to continue program, and approval of program completion. Managing the overall delivery of training programs, including coordination with the client department(s), management of resource needs, coordination of trainee schedules, record-keeping, and other administrative responsibilities. Supporting and/or conducting training program development work as required. Performing peer review activities.

Additional information for specialization – Locomotive Engineer: Courses to be delivered include, but are not limited to New Hire Locomotive Engineer training and recertification training for Locomotive Engineers and/or Conductors.

DUTIES AND RESPONSIBILITIES

• Prepare, schedule, and deliver training programs. Includes new hire, regulatory, refresher, and induction training as required. Includes technical and non-technical training as required.
• Perform ongoing evaluation of new hire student performance. Review records and counsel students. Implement disciplinary action as required, up to and including termination from the program. Participate on performance review committee(s) or similar efforts with other Training Officers, to establish and ensure a consistent approach to new hire performance issues. For training of incumbent employees, monitor student performance and coordinate with client department(s).
• Participate in the development and maintenance of a comprehensive onboarding process for new Training Officers. Mentor and team-teach with new Training Officers to facilitate their development as fully-qualified Training Officers capable of independently delivering effective training. Provide planning and guidance in preparation for team teaching events, ensure effective support to the new Training Officer during training delivery, and provide ongoing formal mentoring and informal feedback. When team-teaching with fully-qualified Training Officers, provide regular peer-to-peer feedback.
• Participate in establishment, maintenance, and improvement of a peer review program among Training Officers across the Department as required. Conduct peer observations and provide feedback. Participate in the identification of best practices for the Department.
• Serve as a subject matter expert in the development, review, evaluation, and revision of training programs for compliance with current statutory/regulatory requirements, documented practices, technology, operational needs, and other requirements. Coordinate with other staff performing program development and/or perform program development work as required. Conduct observations of programs and/or deliver pilots of new or updated programs, and provide documented feedback to the development process.
• Keep accurate and timely training records, including, but not limited to, records of attendance, new hire student progress and performance, and coordination with support departments and client department(s). Perform other administrative duties as required.
• Provide expertise on technical, operations, and/or work practices to client department(s) as appropriate. Identify performance problems (with equipment, material, and/or personnel, as appropriate) and implement solutions. Provide additional support to client department(s) as required.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable
   

KNOWLEDGE, SKILLS AND ABILITIES

• General training and development techniques and practices
• Microsoft Office Suite and/or comparable applications (working knowledge)
• Deliver training in a classroom and field setting
• Achieve appropriate qualification as a trainer
• Model and communicate safe practices in all aspects of work
• Proactively identify and correct unsafe conditions and work practices
• Manage day-to-day activities of trainees
• Build a foundation of communication and partnership
• Change priorities while meeting deadlines
• Keep current with business trends, rules/regulations, and the training implications
• Focus on/practice of safety
• Strong leadership skills with the ability to motivate and foster teamwork
• Strong planning, organizational, analytical, and communication (verbal, written, presentation) skills
• Ability to work with minimal supervision
• Appropriate focus on internal and external customers
• Ability to work various shifts and locations to support operations 24 hours/7days a week
• Design, develop, implement, facilitate, evaluate, and measure training and development activities
• Analyze performance problems and implement solutions
• Deliver effective and efficient training processes and services tailored to unique business needs
• Apply information technology to rapidly deliver high-quality training products and services
• Incumbents will be required to complete training to qualify as a Supervisor of Locomotive Engineers within 6 months of eligibility to do so.
• In-depth knowledge of Metro-North safety rules, MN290, MN401, and other safe work practices, or ability to demonstrate required knowledge within 9 months
• Ability to work out of any of Metro-North’s terminals
• Working knowledge of relevant operations systems, including, but not limited to, eHOS and TIMS
• Certified as a Locomotive Engineer (or equivalent title, if from another railroad), or prior certification with ability to rapidly recertify
• Current qualification in Metro-North operating rules, or ability to qualify within 9 months
• Physical Characteristics on at least one Metro-North line or ability to obtain within 9 months
• Qualified to operate all Metro-North equipment, or ability to qualify within 9 months
• Relevant experience may include experience as a Conductor, Trainmaster, Locomotive Engineer, and/or other comparable title.

The following is/are preferred:

• Qualified Locomotive Engineer on multiple Metro-North lines

REQUIRED EDUCATION AND EXPERIENCE

1. Associate’s Degree (AA) in a related field. Demonstrated equivalent experience, education and/or technical credentials to include two (2) additional years of related experience may be considered in lieu of degree.
2. Minimum 3 years of experience related to the responsibilities of the position. Related experience includes, but is not limited to, experience working in relevant operating crafts or similar functions, in relevant education/training, in training program development, and/or in management of relevant functions. Experience may include relevant craft training and qualification periods, as well as education in addition to or beyond the above requirement.

The following is/are preferred: 

1. Minimum 3 years of experience in developing and delivering training
2. Minimum 3 years of supervisory experience

LICENSES AND CERTIFICATIONS

Required:

• Valid Driver’s License
• Certified Locomotive Engineer with Physical Characteristics on at least one Metro-North line.

Preferred:

• Designated supervisor of Locomotive Engineers (DSLE)

BENEFITS - Managerial Benefits

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.