Metropolitan Transportation Authority Careers

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

This position serves as the lead for a team delivering training primarily to Conductor flag classes, incumbent Assistant Conductors and Conductors classes, and all other conductor training needs. Oversees the day-to-day training activities and follow-up of individual contributors on the team. Serves as the primary relationship manager with leadership in the Transportation Department (e.g., Conductor Compliance, Operating Rules, Capital Projects) regarding all issues concerning training of certification and recertification of Conductors Flags. Coordinates with other team leads in the Training Department to implement joint program initiatives, address logistical/resource issues, and support program development efforts. Evaluates, recommends, and implements/facilitates learning activities to build future capabilities to support Metro-North Railroad in meeting organizational goals.

DUTIES AND RESPONSIBILITIES

• Manages the day-to-day activities of all team members and trainees, ensuring alignment with Training Department and client needs. Addresses issues in collaboration with unit, Training Department, and client department management. This includes, but is not limited to, overseeing the planning and implementation of all training activities, monitoring and evaluation of student progress, and organization of classroom and student schedules. Delivers training and testing as required to meet operational needs.
• Will assist with all classroom and field training as well as field observations. As needed, handles other responsibilities as assigned.
• Assesses training programs on an ongoing basis, recommends changes as appropriate, and ensures effective implementation of changes. This includes, but is not limited to, quality improvements, delivery methodologies and mechanisms, and feedback/coaching strategies. Assists in assessment of team and organizational needs and establishment of plans to address those needs. Leads the team in assessing and reporting on student progress; ensures a consistent and effective approach to student evaluation.
• Maintains a strong alignment between the Transportation Department and the team by working with Transportation managers and support departments to develop and implement training programs that match organizational structures and staffing needs. Ensures effective communication with other teams and departments. Responsible to analyze Conductor flags performance issues, including safety-critical issues, and to recommend and implement training and non-training recommendations to address those issues.
• Leads, manages, coaches, motivates, and develops staff.
• Keeps current with industry-leading training trends and operational trends through participation in MNR meetings, benchmarking, external partnerships and industry affiliations.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable
   

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Technical Training Expert
• Performance Consultant
• Change Agent Required
• Training Competencies

The following is/are preferred:

• Supervisory experience
• Experience working with a unionized workforce
• Training certification
• Customer service experience
• Knowledge of Metro-North Operating Rules and RWSM

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor’s Degree in Arts/Sciences (BA/BS) in Engineering, Operations, Business, Human Resources Management and/or related field. Demonstrated equivalent experience, education and/or technical credentials may be considered in lieu of degree, to include four (4) years of additional related experience.
2. Minimum 5 years of related experience. Must include experience training and/or certifying Conductors. Experience may include relevant training and qualification periods.

The following is/are preferred: None

LICENSES AND CERTIFICATIONS

Required:

• Valid and in State Valid Driver's License
• Licensed Conductor, Flag qualified on Metro-North Railroad Operating Rules, RWSM and Three line Qualified on Physical Characteristics
• Licensed Conductor, qualified on Metro-North Railroad Operating Rules and Physical Characteristics or previously qualified with the ability to rapidly requalify

BENEFITS - Managerial Benefits

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.