Metropolitan Transportation Authority Careers

ABOUT THE AGENCY

MTA Metro-North Railroad is a dynamic organization, operating out of the jewel of New York City, Grand Central Terminal. We provide service to over 86.5 million customers, traveling in and out of New York and Connecticut. A subsidiary of the Metropolitan Transportation Authority, Metro-North Railroad is one of the busiest commuter railroads in the nation. MTA Metro-North Railroad strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities for its employees.

Metro-North Railroad reserves the right to remove this posting before the Application Deadline.

JOB SUMMARY

The Assistant Director Receiving & Refuse Operations is responsible for overseeing programs related to refuse, recycling, and waste management operations at Grand Central Terminal (GCT). This position ensures safe, efficient, and compliant refuse removal services in support of 24/7 terminal operations, customer experience, and regulatory requirements. This position manages a staff, the operations of the Depew Place Loading Dock, freight elevators (SE1 & SE2), track 14 Trash facility, the Unified Trash facility (Track 115), coordinates with contractors, and works closely with Operations, Engineering, Safety, and Environmental departments to maintain cleanliness and operational readiness of the terminal.

DUTIES AND RESPONSIBILITIES

• Supervise the safe, secure, and efficient handling of deliveries for both Metro-North and the Terminal’s tenants by designing, creating, and implementing the use of an electronic logbook to document all loading dock activities. Responsible for coordinating with the GCT Retail Managing Agent and the handling of receiving documentation associated with both Metro-North and tenant deliveries. Ensure that valuable and/or perishable goods are delivered safely and quickly to the tenants. In cooperation with Metro-North’s Safety Department, supervise the handling of any hazardous materials that use the Loading Dock. Ensure that procedures used are in accordance with all Company, City, State, and Federal regulations, rules, and guidelines. Ensure that the Loading Dock and elevators are properly staffed with qualified personnel, well-maintained, and are regularly cleaned to an acceptable standard.
• Supervise the trash handling operation for both Metro-North, Long Island Railroad, and the terminal’s tenants by designing and maintaining documentation relating to the use and servicing of the compactors, to ensure appropriate billing to tenants for trash removal. Manage contract with trash hauler, notifying the selected vendor when compactors require either repair or maintenance. Maintain electronic records regarding the maintenance and repair of the compactors. Monitor and keep records of all trash and recycle cars from the trash facility. Coordinate with Transportation for railcar load-out.
• Manage the BN Yard (Bronx North) Trash Facility to ensure correct handling of containers and compactors by MNR employees and 3rd party vendors/contractors, visiting the yard as needed, to ensure the timely handling of the trash at BN Yard by the selected trash hauling vendor. Conduct routine inspections of refuse rooms, compactor area, loading docks, and storage location to ensure proper housekeeping.
• Monitor and coordinate exterminating services for GCT by interacting with the MNR exterminating contractor, attending regular exterminating meetings, and managing the contracts for exterminators/pest control.
• Develop and manage a new 24/7 Trouble Desk at either Depew Loading dock or Track 115 Dock Master office, which will receive calls from different departments when defects arise, or maintenance is needed. Maintain records of inspections, training, incidents, and contractor performance. Participate in management meetings and operational planning initiatives.
• Select, develop, and motivate staff and provide career development for team members. Provide effective coaching and counseling. Manage team and individual performance. Create a professional environment that respects individual differences and enables staff to develop and contribute to their full potential. Additionally, enforce collective bargaining agreements, work rules, and attendance standards.
• Ensure compliance with regulatory requirements. Implement safe work practices for handling refuse, recyclables. Investigate accidents, injuries, and hazardous conditions related to refuse operations and implement preventative measures.
• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable
   

KNOWLEDGE, SKILLS AND ABILITIES

Required:

• Good oral and written communication skills.
• Able to maintain detailed and accurate records, both written and on the computer
• Able to interact successfully with a diverse group of individuals to solve operating problems as they arise (i.e.: tenants and their employees, truck drivers, vendors and the staff of adjoining loading docks).
• Familiarity with all applicable union contracts and Metro-North Safety Rules.
• Capable of training agreement employees in their assigned duties.
• Ability to exercise independent judgment.
• Ability to analyze problems and take corrective action.
• Ability to walk along uneven surfaces when navigating the right of way and designated walkways.
• Ability to climb ladders to performance visual inspections on equipment (i.e., gondola cars).
• Knowledge of safe work practices as they relate to Company policies and rules.
• Must be available 24hrs 7 days a week as required.
• Must have a valid Driver’s license.
• Ability to manage multiple priorities simultaneously while maintaining service standard
• Knowledge of Microsoft Office Suite (i.e., Word, Excel, and/or Access) and/or comparable applications.
• Ability to lead teams through change, including new procedures and operational improvements.

The following is/are preferred: None

REQUIRED EDUCATION AND EXPERIENCE

1. Bachelor’s Degree in Arts/Sciences (BA/BS) in Business, Facilities Management, Engineering or related field. Demonstrated equivalent education, experience, and/or technical credentials to include and additional four (4) years of related experience may be considered in lieu of degree.
2. Minimum 5 years of experience in Terminal operations, which includes experience in material handling or inventory control, experience in refuse.
3. Minimum 3 years of supervisory experience with unionized and diverse workforce.

The following is/are preferred: 

• Minimum 3 years of customer service experience.

LICENSES AND CERTIFICATIONS

Required:

• Valid Driver’s License

BENEFITS - Managerial Benefits

Transportation & Financial Benefits

• Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.
• Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.
• Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

• Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.
• Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

• Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.
• Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

• Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.
• Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.
• Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

OTHER INFORMATION

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
• Final salary is determined experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.
• Employees driving company vehicles will be subject to License Monitoring and must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

EQUAL EMPLOYMENT OPPORTUNITY/ADA DISCLAIMER

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers and encourage qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

If you seek a reasonable accommodation for a medical condition or disability, or for a religious practice or observance, to participate in the job application or interview process, please notify your MTA representative once you have been contacted regarding the role.

HOW TO APPLY:

For Internal Applicants: Log in to the My MTA Portal, click on the My Job Search tile, select the Careers link, search for the desired position, click Apply, and follow the on-screen instructions.

For External Applicants: Visit www.mta.info, click the “Careers” link located in the footer under the "The MTA" section, then click on “See All Open MTA Positions”. Search for the desired position, click Apply, and follow the instructions.