Workers' Compensation Analytics Manager
Description
Job Information
Workers' Compensation Analytics Manager – JVN
First date of posting: 11/3/2025
Last date of posting: 11/24/2025
Authority: OA
Department: Law
Division/Unit: Workers’ Compensation
Reports To: Senior Commercial Director, Workers’ Compensation
Work Location: 130 Livingston, Brooklyn, NY 11201
Hours of Work: As Required
Last date of posting: 11/24/2025
Authority: OA
Department: Law
Division/Unit: Workers’ Compensation
Reports To: Senior Commercial Director, Workers’ Compensation
Work Location: 130 Livingston, Brooklyn, NY 11201
Hours of Work: As Required
Compensation
Workers' Compensation Analytics Manager (OA)
Grade E: $90,590-$128,239
Summary
The Commercial Management and Analytics Manager, Worker’s Compensation supports the performance management of our Workers’ Compensation (WC) Third-Party Administrator (TPA). This role plays a critical part in equipping senior leadership with the analyses, process improvement recommendations, and executive presentations needed to evaluate, optimize, and hold the TPA accountable for claims outcomes and service delivery.
Responsibilities
- Develop KPIs and produce reports to assess the TPA’s financial, operational, and service delivery performance as well as compliance with performance guarantees. Example metrics include claim volume, duration, and denial rate, return to work (RTW) compliance, unavailability due to WC, evidence collection SLA compliance.
- Identify trends, gaps and opportunities in operational processes and make data-driven recommendations for improvement.
- Design, build, and maintain dashboards and visuals to help the Senior Commercial Director, operating units, and NYCT leadership to get a full understanding of the program’s performance.
- Liaise with TPA to get regular data updates and feeds, exploring opportunities to automate and establish cadence. Prepare presentations in support of the Senior Commercial Director’s briefings to NYCT and MTAHQ executives.
- Facilitate conversations between MTA IT and functional leads for TPA / other vendors used by Workers’ Compensation to resolve technical issues and enhance operational efficiency. Assist with coordinating special projects.
Education and Experience
- Bachelor’s degree from an accredited college or university in Business, Management, Computer Information System or a related field. Minimum 6 years progressively responsible experience in Workers’ Compensation claims management and administration. At least 3 years in a supervisory or managerial capacity.
- A satisfactory combination of education and experience may be considered in lieu of degree.
Desired Skills:
- Master’s degree in a related field.
- At least 3 years in a managerial and/or leadership role.
- Familiarity with the MTA’s policies and procedures.
- Familiarity with the MTA’s collective bargaining procedures.
- Familiarity with SQL and PowerBI.
- Familiarity with workers’ compensation, insurance, or claims management.
- Prior experience working in a large, multi-faceted, fast-paced organization or governmental body.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.