Director of Examination Administration
Description
Job Information:
Tile: Director of Examination Administration | Department: New York City Transit |
Authority: TA/OA | Division/Unit: People |
Work Location: 300 Cadman Plaza, Brooklyn | Hours of Work: 9AM - 5PM |
Compensation: $119,295 - $149,119/ HRM006 | Union: Non-Rep |
Position Summary:
The Director of Examination Administration is responsible for ensuring that all personnel examinations for NYCT/MTABC/MTABT hourly and supervisory positions are conducted in a fair, equitable, and compliant manner. This role exercises independent judgment in managing complex examination administration activities, including evaluation of vendor products and services, oversight of post-exam processing, liaison duties with DCAS, and technology enhancement initiatives.
The Director leads the management of several million dollars in annual exam fees, ensuring accurate accounting, reconciliation, and transmission to DCAS. The role oversees all post-exam activities such as seniority score calculations, list creation, and distribution of both preliminary and finalized hiring lists. This position maintains strict control of confidential exam documents and ensures full compliance with Civil Service Law and the DCAS Memorandum of Understanding. The Director also supports the Exam Development team with administrative and office management functions.
Responsibilities:
- Lead and manage the Exam Administration team overseeing testing for TA, OA, MTABC, and B&T.
- Ensure fair, accurate, and consistent administration of exams to up to 100,000 candidates annually.
- Allocate staff and resources across multiple simultaneous projects.
- Oversee accounting, reconciliation, and processing of electronic fees and money orders in compliance with TA policies and DCAS MOU provisions.
- Resolve fee discrepancies in collaboration with TA Treasury, partner banks, BSC, and applicants.
- Manage the Chase fee processing application, including refunds and issue resolution.
- Oversee seniority score calculations and creation of preliminary and final hiring lists.
- Coordinate list establishment with BSC and DCAS and ensure timely list availability for hiring departments.
- Evaluate vendor services for operational viability.
- Serve as SME for exam administration technology enhancements and DCAS list processes
- Manage high-volume candidate notifications and inquiries.
- Oversee the Exam Information Center responsible for distributing exam information and applications.
- Develop and implement procedures and tools (IVR, email, digital channels) to improve public access to exam information.
- Ensure secure handling, retention, scanning, and quality control of over 180,000 confidential exam documents annually.
- Monitor compliance with confidentiality and security requirements.
- Coordinate with BSC on use and optimization of the UCM system.
Education and Experience:
1. A baccalaureate degree from an accredited college or university in human resources, business administration, public administration, or a related field and ten (10) years of full-time related experience, and at least five (5) years of which must have been in a managerial/supervisory capacity; or
2. A satisfactory equivalent of education and experience.
Desired Skills:
- Experience in overseeing personnel testing administration and customer service.
- Demonstrated ability to interact with all levels of a large public sector organization.
- Knowledge of NYC Civil Service Law, DCAS rules, and processes.
- Familiarity with testing systems, data platforms, and psychometric tools.
- Experience planning and managing large-scale events with high participant volumes.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication abilities.
- Experience managing confidential documents and complex workflows.
- Proven leadership capabilities with ability to manage shifting priorities.
Selection Method:
Based on evaluation of education, skills, experience and interview.
Other information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.