Manager, Security Operations
Description
Job Title: Manager, Security Operations
First date of posting: 3/16/2026
Last date of posting: 4/9/2026
Authority: MABSTOA /NYCTA
Division/Unit: Security Command Center/ Vulnerability Mitigation & New Technology
Reports To: Assistant General Superintendent
Location: Various
Full/Part Time: Full-Time
Hours of Work: Various
Compensation
Salary range: $80,644 - $100,805
Responsibilities
This position is responsible for managing the personnel and wide-ranging functions of the 24/7 Security Command Center (SCC) and Security Operations Center (SOC) within the NYCT Department of Security. Responsibilities may include, but are not limited to, the following duties:
- Managing a team of NYCT Security supervisors and analysts who are responsible for maintaining continuous domain and situational awareness of the public and non-public areas of the NYCT system.
- Managing the daily operations for retrieving video from buses, subway stations and subway rail cars; ensuring timely processing of CCTV video requests.
- Communicating in real-time to MTA and NYCT executive staff any changes in the security/safety environment of NYCT.
- Managing timely responses to security related incidents; ensuring the communication of timely updates to Department of Security Senior Management and all stakeholders.
- Ensuring timely and accurate notifications to external agencies and stakeholders.
- Identifying and addressing emergent security issues, patterns or trends, or emergency situations and applying protocols.
- Directing coordinated use of various security technologies, including CCTV, intrusion detection tripwires, and other security equipment.
- Implementing protocols associated with the agency’s workplace violence prevention policy and security incident reporting mechanism.
- Approving personnel leave time; completing daily payroll deviation sheets; ensuring security personnel are paid appropriately; overseeing overtime allocation.
- Evaluating performance of security employees and developing staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, performance evaluations, recognition, etc.); identifying training needs.
- Ensuring all Transit Property Protection Supervisors (TPPS) and Transit Property Protection Agents (TPPA) jobs and security posts are appropriately covered / staffed 24x7.
- Remaining knowledgeable of employee/labor union contract stipulations.
- Ensuring that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (e.g., Change of Status forms, rosters, etc.)
- Developing /reviewing and maintaining Standard Operational Procedures (SOPs) and post orders; preparing and proofreading security incident reports; conducting investigative analyses of various incidents, if needed.
The selected candidate may be temporarily or permanently reassigned to the Department of Security Field Operations Division to manage the day-to-day operations of the deployed uniformed guard force or reassigned to Video Retrieval Unit to manage the day-to-day video retrieval and deployable camera operations
In addition, the selected candidate may be required to work various tours of duty, as well as weekends and holidays.
Education and Experience
- Baccalaureate in Business Administration, English or a satisfactory equivalent and seven (7) years of related experience; two (2) years of managerial/supervisory experience.
- An equivalent combination of education and experience from an accredited college.
Desired Skills
- Experience in the security, counterterrorism, or intelligence fields, military police or law enforcement in the transportation industry.
- Seven (7) years supervisory field experience.
- Ability to distill voluminous information into salient points for executive summary and review.
- Ability to analyze problems and develop creative solutions through independent decision-making.
- Excellent customer relations, interpersonal and teambuilding skills.
- Knowledge of security procedures, best practices, software and access control systems.
- Strong verbal, written, digital, and interpersonal communications skills.
- Knowledge of NYC Transit's rules, regulations, and operating procedures.
- Knowledge of Microsoft Office programs.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.