Metropolitan Transportation Authority Careers

Description

• Manage daily cleaning activities at stations and LIRR facilities. Coordinate activities at stations with customer usage, other LIRR departments, local governments, third party vendors, contractors, other MTA agencies and civic groups.
• Perform station/facilities inspections. Formulate station maintenance priorities.
• Select, hire, develop, and motivate personnel within the department. Provide career development for subordinates.
• Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review direct reports and approve performance appraisals. Promote safe work practices and provide safe working conditions. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
• Ensure a safe working environment and adherence to guidelines of company safety policies and procedures. Lead by example.
• Perform station/facilities inspections. Formulate station maintenance priorities.
• Responsible to ensure adequate staffing levels at ticket offices, customer service

• Perform other assignments as requested by Sr. Management.
• Review Customer Service issues related to ticketing, cleaning and general information as they impact customers.
• Manage station accounting practices & review sales data. Assist in developing/implementing written procedures for internal control for ticket stock and cash.
• On-call requirements include rotations for weekend and holiday duty as well as after regular working hours.

• Bachelor’s degree in business, Transportation, or related field. Demonstrated, directly related, equivalent experience and education may be considered in lieu of the degree requirement, (approx. 9 years). If selected, a condition of the promotion may be to obtain a degree within a specified time period as determined by the Department Head.
• Must possess prior supervisory/management experience (approx. 5 years).
• Must possess superior Customer Service skills.
• Must possess experience in working in a customer-related field.
• Must possess extensive knowledge of professional cleaning methods, materials and equipment.
• Must possess thorough knowledge of how to identify, evaluate and improve internal controls.
• Must possess proficient PC skills of all Microsoft Suite applications.
• Must possess basic knowledge of Accounting, Finance, and Public Relations.
• Must possess a high degree of professional and personal integrity.
• Must possess above-average ability to be versatile and adaptable to new situations on short notice.
• Must possess human relations skills in addressing concerns of customers, local governments, agencies, other departments, employees, and union officials.

• Knowledge of operating budget policy and procedures.
• Knowledge of the Agents and Clerical Union Agreements and related Arbitration Awards.
• Knowledge of OSHA standards and applications.

• Commuting Assistance – based on operating MTA agency (complimentary transportation pass within the MTA’s jurisdiction and tax-advantaged accounts)
• Low Premium – High Quality Health Insurance Plans (lifetime coverage for eligible retirees and their dependents)
• Pension plans and retirement savings accounts for eligible employees
• Generous Paid Time Off and Holidays provided.
• Tuition Reimbursement for eligible employees
• Employee Assistance Programs
• MTA Exclusive Employee Discount Programs
• Work Life Services team and Office of the Chaplains unit
• Employee Resource Groups
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• Layout 1 (mta.info) 

• Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”). 
• Actual salary offers may vary based on individual work experience. The annual salary range is subject to change and may be modified at the company’s discretion.
• Employees driving company vehicles must complete defensive driver training once every three years for current MTA drivers; or within 180 days of hire or transfer for an employee entering an authorized driving position.
• Current employees should be in their current position 12 months prior to starting a new role and must possess a satisfactory work history,
• including attendance and discipline record.

• Candidates selected for this position may be placed in a competitive or non-competitive class position based on their qualifications. Qualified candidates who are placed in a competitive class position are eligible for the 55-a Program.  Please indicate in your cover letter and in the upper right corner of your resume that you would like to be considered for the position under the 55-a Program.  For detailed information regarding the 55-a Program, please visit the following link https://www1.nyc.gov/site/dcas/employment/55-a-program.page  

• LIRR: In addition to meeting the minimum requirements of the position, the selection process may include but is not limited to, a pre-screening assessment (i.e., physical, written, and/ or practical evaluation) and interview. Candidates forfeit further consideration in the process if they fail to participate in any step of the process when scheduled. Make-up dates/times will not be given. In addition, LIRR employee applicants must be in their current position for the 12 months immediately preceding the close date of this posting and must possess a satisfactory work history, including attendance and discipline record. A record of more than ten sick days without medical documentation in two of the last three years is considered unsatisfactory attendance.  Not all qualified applicants are guaranteed an interview due to the competitive selection process. A medical examination and safety-sensitive drug/alcohol test may also be required.   
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