IT Operations, Technology & Engineer Fellow (Summer)
Description
Department: MTA IT
Location: 2 Broadway NY, NY 10004
Position Title: IT Operations, Technology & Engineer Fellow (Summer)
Hourly Rate: $21.00 (Undergraduate)
All internship positions are onsite and require regular, in-person attendance at the designated work location.
OVERVIEW OF DEPARTMENT:
The Client Support department is responsible for addressing the business needs and managing the operations across MTA agencies. The Onboarding team supports the process of onboarding and offboarding employees from technology systems across the enterprise. The IT Operations Fellow will work closely with the IT Operations team to ensure the smooth onboarding of employees, provide technical support, and assist in the creation and management of reports related to IT systems and services. The Fellow will also support projects aimed at improving and automating workflows and processes related to onboarding. This role aims to improve, streamline and automate workflows related to onboarding new employees.
This fellowship begins in Summer 2026, candidates should be ready to commit minimum of 12‑months in the role.
RESPONSIBILITIES:
- Process onboarding requests for new employees, rehires and contractors.
- Follow up with IT assignment teams for aging tasks.
- Review daily business service center (BSC) report for new hire/rehires listed without managers to follow up with HR for hiring manager information needed to send onboarding instructions.
- Respond to inquiries in the shared mailbox regarding onboarding
- Run reports when needed to review trends and anomalies.
- Update existing process documentation and reporting documents.
- Escalate issues incidents related to onboarding to senior staff.
- Assist IT Onboarding team with projects to automate onboarding workflows and processes.
PROJECTS:
- Create/update documentation of automated reports and dashboards created and maintained by IT Client Support team.
- Assist with processing, completing and following up IT onboarding requests submitted via IAMS/ServiceNow.
- Assist with updating and automating the IT onboarding process for transfers and promotions.
REQUIRED QUALIFICATIONS:
- Proficiency in Microsoft Office Suite is a must.
- The candidate should possess organizational, analytical and communication skills.
- The candidate should be able to work well under pressure and prioritize tasks effectively.
- The candidate should have a keen eye for detail and be able to work independently while being an active team player.
REQUIRED EDUCATION:
Currently enrolled in a Bachelors degree program in Computer information Systems, Computer Science.
All applicants must be authorized to work in the United States at the time of application. Students’ transcript must be submitted.
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.