Senior Program Manager

Job ID 2019-1753

Other New York, New York Durham, North Carolina


Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.  

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


Medscape Education is seeking an individual interested in working in the medical education field in our Durham, NC or NYC Office. Senior Program Manager (PM) supports the development of multimedia online content, which are published globally on our leading healthcare professional education site. Specifically, the Senior PM serves as the primary leader for assigned programs and is responsible for the successful on-time, on-budget and on time delivery of all programs. A portfolio of programs are managed within the project management software tool, Workfront. This position interacts with and manages task assignments for internal stakeholders across multiple departments and external partners: Scientific Directors, Production, Studio, Simulation Designers, Sales and Strategy, as well as outside vendors and physicians.

  • Manage the day-to-day execution of assigned projects to ensure program processes are followed, deliverables aligns with original specifications, and project are on time and within budget
  • Review program plan and manage dependencies and critical path issues within project management tool
  • Schedule and facilitate program initiation, planning and status meetings
  • Mitigate project delays and identify potential for project accelerations; Offer creative solutions to overcome program development, content, and resourcing issues
  • Communicate program goals and status to the project team.
  • Schedule, manage logistics and attend onsite scheduled multimedia program recordings
  • Modify schedules and/or project plans as necessary. Prepare and present project reports for all stakeholders
  • Provide weekly report updates regarding program variances and issues to management; prepare risk-management strategies for program mitigation as needed
  • Reports to Team Lead, providing regular status input and documentation on program activity
  • Maintain a friendly and productive relationship through clear articulation and an effective communication style with internal and external stakeholders
  • Continuously identify opportunities for process improvement
  • Adaptability to changing circumstances; fosters an environment for collaboration and open communication, encouraging input from team members


  • 5+ years' experience in progressively responsible project and process management  
  • 5+ years’ experience in a client-facing environment required, external client facing preferred
  • Excellent computer skills, including MS Product Suite (Excel, Word, Outlook) required
  • Excellent time management and organizational skills, with the ability to efficiently coordinate and work on multiple tasks simultaneously in a highly deadline-driven environment, while taking into consideration stakeholders based across multiple time zones globally
  • Adaptability to changing circumstances; fosters an environment for collaboration and open communication, encouraging input from team members
  • Ability and desire to meet deadlines and deliver results with minimum supervision by creatively using existing resources in a productive and/or innovative way, to quickly deal with unforeseen issues to ensure that timelines are consistently met
  • Ability to organize and motivate large cross-functional teams
  • Strong project management approach of “responsible and driving” the programs versus passive ‘reporting’ on status. Results oriented personality
  • Extreme focus on accuracy, attention to detail and consistency of work
  • Well organized and able to balance multiple simultaneous projects
  • Excellent communication (verbal and written) and team-building skills
  • This is a full-time, in-office position, so candidate must live in commuting distance to Durham or New York CIty
  • Up to 10% travel required


  • Experience within the healthcare environment or medical education environment a plus
  • Portfolio Management Experience preferred
  • Account management experience a plus
  • Medical education experience preferred
  • Knowledge of internet technologies with previous online product experience a plus
  • Experience with web-based document sharing sites (such as Box) preferred
  • Experience using web-based project management tools required, WorkFront experience preferred