Associate Account Manager
Job ID 2024-6329
Description
MedscapeLIVE!, a Medscape Company, delivers MD and HCP audiences across all therapeutic areas. Access MDs and HCPs through MedscapeLIVE! Events.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Summary:
At MedscapeLIVE! you will be responsible for assisting the Account Manager building and managing client relationships, collaborating with multidisciplinary teams across the organization, and enabling flawless event execution. The applicant will work closely with the Account Manager, must be willing to be coached, and eager to learn new skills quickly. The applicant should be a highly organized, able to work independently while working collaboratively, detail oriented, and excel in a deadline-driven environment.
At MedscapeLIVE! you will be responsible for assisting the Account Manager building and managing client relationships, collaborating with multidisciplinary teams across the organization, and enabling flawless event execution. The applicant will work closely with the Account Manager, must be willing to be coached, and eager to learn new skills quickly. The applicant should be a highly organized, able to work independently while working collaboratively, detail oriented, and excel in a deadline-driven environment.
What You’ll Do:
- Assist with client management through focused attention to detail, accountability, concise communications, and a sense of urgency
- Manage internal team deliverables, timelines, and clearly defined next steps
- Thorough QC of assets, assist with edits, and work closely with the Program Manager to guide assets through MLR process
- Schedule and join client meetings, lead internal meetings as needed, and assist with client communications
- Collaborate with multidisciplinary project teams, meeting client and management expectations, and ensuring programs remain on target and within agreed-upon parameters
- Use project management software to track projects and provide frequent status updates
- Assist with problem solving issues as they arise
- Overall ownership of client program success and execution
- Onsite presence as needed for in-studio broadcasts
Who You Are:
- Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
- Organized, detail-oriented, and a problem-solver
- Independently motivated but able to foster positive team dynamics
- Proactive and interested in building your skillset to take on more responsibility
- Has the ability to work overtime or travel, as needed
Qualifications:
- Bachelor’s degree required
- 1-2 years in Project Management or Account Services, preferably within the healthcare or medical education environment
- Experience in an external client-facing environment
- Highly professional, ability to work independently, and foster collaborative work relationships
- Outstanding time management, organizational skills, and an eye for details
- Excellent verbal communication, writing, and grammar skills
- Ability to work extended hours to meet clients’ business needs, if needed. Travel may be required
- Experience with Medical Legal Regulatory (MLR) preferred
- Prior working experience in Workfront is a plus