Director, Strategic Accounts

Job ID 2023-5147

Sales Newark, New Jersey


Position at WebMD

Mercury Healthcare, a WebMD Provider Services company, is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years' experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Job Information:
Travel: 33-50%
People Manager: No
Work Environment: Remote, with frequent travel requirements

Position Summary:
The Director Enterprise Solutions drives net new sales and revenue growth within a defined territory and/or a defined list of potential clients. The Enterprise Solutions Director also serves as the primary point of contact among all buyers, decision makers, and influencers within defined terriorty and/or targeted client list.

Primary Responsibilities and Expectations:

  • New Business Growth
  • Identifies key new business opportunities within a defined territory and/or a defined list of potential clients
  • Establishes and leverages relationships with prospective client’s chief executives, medical teams, and other influencers and decision makers
  • Serves as the primary point of contact among all buyers, decision makers, and influencers
  • Develops and executes individualized sales plans focused on business impact and competitive differentiation
  • Participates in communicating and educating client staff on company products and solutions including business impact, comparative benefits, and best practice deployment and use
  • Participates in negotiating sales contracts
  • Closes new business sales
  • Account Management Support
  • Assists account teams with a smooth implementation and transition from sales to Account Management
  • Assists account teams to ensure client satisfaction with products and solutions going forward

Product Development:

  • Collaborates and coordinates with internal teams and stakeholders to incorporate client feedback, expectations, and needs into the product development process
  • Provides guidance to internal stakeholders on developing accounts and markets, differentiating products versus the competition, and enhancing value creation
  • Gains client endorsements of the value of company programs from key client stakeholders

Required Skills and Abilities:

  • Ability to build and maintain long-term relationships with client chief executives and other key stakeholders
  • Ability to obtain and lead meetings with the client’s chief executive team
  • Ability to identify and understand client needs and work with internal stakeholders to develop and implement products and solutions
  • Ability to solve business problems and challenges in collaboration with external and internal stakeholders
  • Ability to initiate and track product launches and technical support questions through completion and/or resolution
  • Ability to review workload, set priorities, and manage time to complete tasks / projects and meet deadlines
  • Ability to anticipate and respond calmly, quickly, and decisively to issues and problems
  • Ability to collaborate with and influence leaders and employees across multiple business units
  • Ability to communicate both strategic vision and detailed information to multiple stakeholders
  • Ability to communicate complex product information - verbally and in writing - to non-technical stakeholders
  • Ability to maintain up-to-date account plans and net new growth strategies with sales leadership and product support
  • Ability to leverage and use CRM solution to track calls, interactions, notes, files, opportunities, etc.

Minimum Education and Experience:

  • Bachelor’s Degree or equivalent experience
  • 5 years Sales Experience
  • Healthcare Specific Experience


Salary Range: $110,000 - $120,000. On Target Earnings Range of $240,000 - $295,000