Country Lead, Vietnam

Job ID 2023-5801

Operations Ho Chi Minh Citi, VN-SG


Position at WebMD

About this role:
Serve as the business leader of our organization’s operations in Vietnam. Indirectly overseeing and managing all activities in Vietnam, including working directly with cross-functional leaders in Product, Technology, Finance, and executive leadership to coordinate business operations, monitor and motivate staff, assist with managing operational costs, and direct Vietnam business operations overall. Additional areas of focus include increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. 
The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, and strong leadership qualities. The noteworthy candidate should account for all business activities, support staff development, enhance efficiency, enhance the organization's image, and meet overall Vietnam specific objectives. 
This role will report into the President & General Manager of WebMD Health Services.
• Oversee daily business operations in Vietnam collaborating closely with key leaders in Vietnam and key leaders in the United States.
• Indirectly support several key Vietnam based leaders and individuals who report into United States based functional organizations, including Product, Technology, Finance, Recruiting, and Human Resources
• Develop and implement growth strategies to improve productivity and margin profile of Vietnam operations, including an active focus on identifying opportunities and executing initiatives to improve margin expense profile
• Ensure timely hiring and onboarding of staff 
• Collaborate regularly with United States and Vietnam Product and Technology leadership teams to evaluate staff performance and productivity 
• Collaborate with Vietnam Finance team to ensure that financial/government audits are completed on time and share reports with US team
• Collaborate with Vietnam Finance team to ensure that timely submission of all statutory filings with government agencies are done (Monthly / Quarterly / Yearly)  
• Collaborate with Vietnam Finance team on Ad Hoc Financial and HR reports as requested by US team
• Collaborate regularly with other WebMD and Internet Brands Country Managers and key staff on organization wide staffing allocations, including the rotation of resources from other higher expense geographic areas and vendors
• Degree in business management, business administration, or equivalent 
• Deep knowledge of local laws and regulations 
• Strong leadership qualities 
• Excellent communication skills, including fluency in English and Vietnamese
• Highly organized and detailed oriented
• Strong affinity for expense management
• Strong work ethic and character 
• Excellent interpersonal skills 
• Proactive nature