Audience Engagement Manager

Job ID 2022-4446

Events/Conferences Newark, New Jersey United States


Position at WebMD

MedscapeLIVE! is currently seeking an Audience Engagement Manager for our New York Live business unit. The Audience Engagement Manager is an integral member of the Medscape Live Business Unit Audience Engagement team and is primarily responsible for the fulfillment of activity performance and registration/engagement goals. Specifically, this position will be responsible for orchestrating, optimizing, and overseeing marketing strategies to achieve goals for Live programs.

The Audience Engagement Manager will report to the Director of Audience Engagement. The ideal candidate will bring strong project management, data management, analytical, communication, leadership, and problem-solving skills. He/she must have a proven ability to meet deadlines, while being proactive and detail oriented.

Specific Responsibilities:

  • Take ownership and manage multi-channel marketing strategies to drive traffic, engagement and participation to live events for healthcare professionals
  • Implement and monitor marketing campaigns to meet organization’s attendee, registration, and revenue goals
  • Adopt and utilize Exact Target marketing automation tool to manage and optimize campaign performance
  • Collaborate with the product management team to project and track program performance as it relates to registration and driver traffic.
  • Partner with Data Analytics to analyze user site behavior for persona development, to inform marketing communications and to drive actionable insights and segmentation
  • Work closely with teams to coordinate and execute tactics within marketing plans for sold activities. More specifically:
    • Coordinate with the Program Management team to develop timelines for marketing plans
    • Deploy email and e-newsletter tactics
    • Work with social media specialist(s) to publish social media posts
    • Work with Data Analytics to track program performance – to optimize list targeting/segmentation to improve response rates and overall yield
  • Provide ongoing reporting and analysis to inform and support business decisions by:
    • Analyzing response rate trends to inform deployment of outbound e-mail, onsite tactics, partnerships, and social
    • Conducting platform (Exact Target/Aventri/Virtual Platform) tracking analysis of web pages and specific activities to provide insight of user engagement behavior
    • Creating and disseminating summary reports (eg, email and onsite channel performance reviews) to update stakeholders
  • Share channel performance data with internal teams


  • 5+ years digital marketing experience, preferably in multi-channel marketing
  • Exceptional marketing strategy and campaign management skills
  • Experience with web analytics (such as Adobe Omniture)
  • Must be proactive and detail-oriented
  • Strong ability to multi-task in a fast-paced environment
  • Strong sense of self-direction and ability to lead and own project
  • Excellent teamwork, written and verbal communications skills
  • Proven success in working with cross-functional teams
  • Strong organizational, operational, analytical, and project management skills
  • Strong ability to represent and communicate data-driven analysis to various departments
  • Advanced MS Excel, Powerpoint skills
  • Education: BA/BS in marketing is preferred
  • Knowledge of HTML & SQL is preferred
  • Knowledge of the online media landscape is highly desirable (and as it relates to the Healthcare industry and direct-to-physician marketing is a plus)
  • Knowledge of pharmaceutical programs a plus
  • Knowledge of MLR a plus