Senior Account Manager

Job ID 2019-1651

Account Management New York, New York


Description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Senior Account Manager

The applicant should be an organized individual with the ability to prioritize and excel in a deadline-driven environment, detailed, clear and proactive communication skills, demonstrated efficiency in project management and timeline execution, a focus on maintaining the highest quality standards, and customer-service expertise.  The Senior Account Manager role will function as a business leader and mentor, with support from an Associate Account Manager on key accounts. 

Responsibilities include:

  • Independently creating and managing project timelines in digital project management system  - WorkFront
  • Daily timeline maintenance to provide accurate picture of project resourcing needs
  • Demonstrating overall process compliance and mastery
  • Meeting consistently with internal team to manage timelines, assets, progress, and client deliverables, including project brief development, leading internal KO meetings, requirements meetings, internal review meetings, and prelaunch quality checks
  • Proactively identifying and resolving potential project issues; communicating potential risks and delays to senior team leaders
  • Mastery of high-order reporting and dashboard functions within Workfront
  • Translating client priorities and expectations clearly across internal development teams
  • Supporting regular client-facing communications – including adherence to client communication standards, preparing and distributing client status reports, preparing and disseminating contact reports, etc
  • Independently managing the day-to-day needs of a book of business for key clients
  • Leadership on complex, integrated, segmented, multi-tactic, and innovative compensation model campaigns
  • Leadership of internal bi-weekly status meetings for select integrated campaigns
  • Supporting Medical Legal Regulatory calls and concept review meetings
  • Partnership with MLR submissions team to streamline submissions processes
  • Development of client style guides and support of internal custom requirements training
  • Building and maintaining strong client relationships, including onsite presence as needed
  • Leading initiatives to ensure client satisfaction by providing the highest caliber customer-service experience
  • Focusing on high-quality client deliverables and error-free launches
  • Honing client management expertise, presentation skills, and Medscape product value articulation
  • Demonstrating comprehensive understanding of revenue delivery and supporting overall team revenue goals
  • Partnering with Client services and Sales leadership to drive revenue, mitigate revenue risks, and strategize revenue alternatives.
  • Partnership with Product team to share experience and suggestions for product enhancements
  • Mentorship of junior team members and taking an active role in delivering and refining new hire training
  • Leadership in key departmental initiatives to improve team efficiency, productivity, and impact

Qualifications:

  • Bachelor’s degree or equivalent years of client services experience
  • 5+ years of project management and/or account management experience desired or other related experience; pharmaceutical or healthcare industry experience preferred
  • 3 years of client facing experience in pharma, medical, healthcare
  • Prior internal experience Account Management experience
  • Passion for customer service and for ensuring that our physicians and clients have the best experience possible
  • Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
  • Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like Workfront)
  • Knowledge of internet technologies
  • Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
  • Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry may substitute
  • Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry)