Account Manager

Job ID 2022-3814

Account Management London, London


Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


A bit about the role


Medscape is looking for an Account Manager to join our growing Global business. The successful candidate will be responsible for the day-to-day management of the delivery strategy, production, and execution of promotional campaigns, achieved through strong partnership with our clients and the extended Medscape internal teams.


To be successful in this role, you’ll need to build and establish effective relationships by partnering with clients to understand their business strategies and objectives, as you will be the main point of contact across their marketing campaigns. You will also be a clear communicator who will be able to translate the clients’ needs across the internal teams in order to achieve project success and client satisfaction.


The role will directly support our Global operations, and the candidate will be expected to develop and run campaigns across many markets and multiple time zones.




         Building and maintaining strong client relationships that will assist in smooth and on-time project development and execution, benefiting future business

         Working with pharmaceutical clients based across the world, including in Latin America

         Project management – to organize and manage a portfolio of projects including the scope, deliverables and revenue management, along with any assumptions and dependencies

         Proactive change management and expectation setting amongst all stakeholders

         Communicating client needs and expectations clearly across development and production teams

         Managing overall project implementation externally and internally, including timeline management using an electronic task management system

         Executing campaign deliverables according to processes and procedures

         Meeting consistently with internal and external teams to manage timings, assets, progress and client deliverables

         Working with other departments to streamline processes to allow for efficient timelines


Qualifications and skills


         Ideally 2+ years of experience with a combination of digital, agency and pharmaceutical industry experience

         Experience in account management

         Knowledge of marketing-related creative process

         Experience with medical/legal review process within the pharmaceutical industry

         Passion for customer service and for ensuring that our physicians and clients have the best experience possible

         Ability to multi-task in a fast-paced environment, responsible and results driven

         Excellent organization and documentation skills

         Excellent presentation and strong communication skills. Demonstrated experience of successful stakeholder management

         Must have experience in delivering online campaigns, e.g. banner ads, emails, microsites, landing pages, websites, online content production