Account Manager

Job ID 2024-6313

Sales United States


Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.  
Medscape is looking for an experienced Account Manager who will be responsible for the overall
client satisfaction and programme delivery for assigned Medscape Medical Affairs accounts. The
Account Manager is the primary relationship owner and serves as the project manager for all
deliverables. The Account Manager is responsible for defining client performance, evaluating the
effectiveness of client programmes, and recommending improvements or additional services as
The candidate will be expected to manage and execute a range of projects across multiple
departments in support of our Medical Affairs business. The applicant should be a highly organized
individual with strong account leadership and customer relationship management expertise,
detailed and clear communication skills, and a proven ability to prioritize and excel in a deadline-
driven environment, with a particular focus on efficient project and timeline execution.
 Member of a broader account team supporting project execution across a range of clients,
which can include project kick-off, development and updates, metric reports
 Building and maintaining strong relationships with various internal stakeholders (ie.
Marketing, Product Development, Audience Generation, Content Development, Outcomes
and Insights) that will assist in smooth and on-time project execution and impact future
business by communicating client needs and expectations
 Manage timelines for digital programs for efficient and on time delivery
 Assisting in the development and maintenance of business relationships with current and
prospective pharmaceutical, medical device and other clients in conjunction with sales
colleagues as appropriate, including the ability to translate client priorities and expectations
clearly across internal development teams
 Staying abreast of overall project implementation across all external and internal
development teams including use of an electronic task management system
 Able to implement processes and procedures; managing the project scope and timeline
 Working with other departments to streamline processes to allow for efficient timelines;
Communicating client needs and expectations clearly across development teams
 Able to effectively trouble shoot and find solutions to meet client’s and internal
stakeholders’ expectations
 Time permitting, staying abreast of client news, market conditions, competitive activities,
educational and technological trends through ongoing research and engagement at industry
and medical conferences, literature reviews and other sources
 Align client programme objectives and project timelines as part of start-up process
 Implement programmes to meet client objectives
 Deliver and discuss reporting
 Bachelors’ Degree required
 Minimum of 3 years of account management and/or project management experience in a
digital / healthcare agency setting.
 Ability to efficiently coordinate and work on multiple tasks simultaneously in a highly
deadline-driven environment
 Very strong customer service orientation
 Excellent time management, organizational skills and the ability to prioritize in order to meet
 Work in a cohesive team environment as well as independently
 Self-motivated, positive attitude, with a willingness to accept varied assignments
 Extreme focus on accuracy, attention to detail and consistency of work
 Excellent communication (verbal and written) skills
 Knowledge of medical terminology and/or experience in medical publishing, or agency
environment, or relevant digital technologies
 Experience with web-based document sharing sites (such as Google and SharePoint Online)
 Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task
management systems like Workfront, Salesforce and the ability to master internal systems
such as JIRA, training tools such as Brainshark and Accent Librarian)
 Occasional travel