AR Collections Specialist

Job ID 2022-4564

Accounting and Finance London, London


Position at WebMD

WebMD is the most recognized and trusted brand of health information and the leading provider of health information services, serving consumers, physicians, healthcare professionals, employers and health plans through our public and private online portals and WebMD the Magazine. The WebMD Health Network includes WebMD, Medscape, MedicineNet, eMedicine, RxList, and Medscape Education. Our consumer portals and mobile health applications provide engaging, relevant and credible health and wellness information, personalized health assessment tools and access to online communities.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

Position Requirements: 

  • 5+ years of hands-on collections experience of unpaid customer sales invoices
  • Experience with Great Plains accounting system a plus
  • Detail oriented and proficient with Microsoft Excel and Word
  • Experience working with US-based and International Clients 
  • Excellent communication skills both written and verbal, and interpersonal skills  
  • Ability to work independently 
  • Highly self-motivated and directed with keen attention to detail 
  • Proven analytical and problem-solving abilities 
  • Ability to effectively prioritize and execute tasks in a high-pressure environment 

Role & Responsibilities:  

  • Review customer aging reports to ascertain status of collection and balance outstanding, and to evaluate next steps to follow up on open customer invoices
  • Monitor the percentages of aged accounts 
  • Pursue collection of all invoices until payment is made 
  • Place direct phone calls and emails to customers that are past due  and work directly with internal sales reps/teams as needed to pursue collection
  • Draft and send collections letters to all customers with outstanding balances when necessary
  • Send payment demand letters for accounts over 90 days past due  when necessary
  • Relay to management all accounts that need to be written off to bad debt 
  • Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account
  • Oversee and assist with the clean-up of unapplied receipts and short paid invoices. 
  • Address customer complaints concerning invoicing or service rendered and works on complaints of service  failures with designated departments
  • Coordinate and participate with all audits of activity related to invoicing and collections
  • Other relevant duties as assigned