Senior Resource Manager

Job ID 2019-1434

Resource Management United States


Description

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Medscape Education is the leading provider of online medical education for clinicians (medscape.org). The Senior Resource Manager will ensure all our projects are appropriately staffed, resourced and scheduled with either internal or external resources (leading physician experts, freelancers, and contractors). If you are looking for a career that provides you to opportunity to combine your natural organizational skills, ability to think on your feet to solve problems, and love of details and numbers with your communication and leadership skills, this position will provide that as you support projects that truly make an impact on physicians, nurses, and other healthcare providers and, thus, the lives of those around you.

Responsibilities

  • Utilize project management platform to predict staffing needs and assign resources to new projects
  • Collaborate with cross functional team leaders to monitor and coordinate the scheduling of project delivery
  • Proactively identify periods where resource capacity falls below project needs to deliver on time
  • Support identification of external contract support staff to hire during periods of peak work
  • Track external resource expenses and support timely invoice payment processing
  • Continuously identify opportunities for process improvement
  • Complete other responsibilities, as assigned

Skills

  • Excels at developing and fostering positive team dynamics
  • Accuracy oriented with a focus on attention to detail and consistency of work
  • A team player who jumps in and tackles new assignments and constantly looks for ways to help the department
  • Smart communicator and good negotiator
  • Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
  • Enjoys leveraging technology to make your job easier
  • Resides within commuting distance to our New York City or Atlanta offices to attend meetings as needed (4-6 times a quarter)
  • Have the ability to work overtime, as needed

Requirements

  • Bachelor Degree or equivalent years of experience
  • PMI certification a plus
  • Minimum of five years’ progressively responsible project and process management experience required; within the healthcare environment or medical education environment strongly preferred
  • Minimum of two years’ experience managing project resource assignments
  • Experience with continuing medical education materials a plus
  • Strong critical thinking and analytical skills
  • High professionalism, ability to work independently, and easy rapport in building collaborative work relationships
  • Outstanding time management and organizational skills and possess an eye for details
  • Ability to provide creative solutions independently or within a team dynamic as issues arise  
  • Excellent verbal communication, writing, and grammar skills
  • Above average ability to use G-Suite (Gmail, Google Docs, etc) and Microsoft Office software (Word, PowerPoint, Excel)
  • Experience with web-based document contracting and sharing sites (such as DocuSign and Box) and web-based project management tools (such as Workfront) a plus