Lead, Key Account Team

Job ID 2022-4308

Program Management United States Newark, New Jersey


Position at WebMD

Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.

WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.


When you think about your strengths, do these characteristics describe you? “I’m great with people.” “I love nailing down details, over planning, and scrutinizing schedules.” “I am a master communicator and a natural coach or leader.” If so, we want you on our team! Medscape Education is seeking a motivated, adaptable, team-oriented Key Account Team Leader to support the development of our medical education programs. By joining Medscape Education, the leading provider of live and online medical education for clinicians (medscape.org), you will lead talented team members across multiple departments to create accredited medical educational programs that truly make an impact on physicians, nurses, and other healthcare providers and thus the lives of those around you. Medscape Education is committed to delivering quality, timely, medically accurate content to clinicians worldwide and seeks a leader who emanates:

  • Strong work ethic
  • Passion for greatness
  • Emotional intelligence
  • Dedication to our mission


  • Manage a portfolio projects for assigned Key Account consistent with accredited medical education industry regulations and requirements to meet revenue expectations
  • Develop close working relationships with key stakeholders for assigned Key Accounts through a collaborative business partner approach
  • Lead weekly/monthly meetings with internal and external stakeholders to present and review publication plans and deliver successful execution of the educational goals within each account
  • Collate and analyze data to accurately report project-specific publication dates during daily and weekly operation status meetings
  • Reviewing project plans, managing dependencies and critical path issues, and modifying schedules and/or project plans as necessary to meet expected publication date
  • Mitigating project issues and identify potential for project accelerations; Offer creative solutions to overcome development issues
  • Communicate company capabilities, processes and service to stakeholders as necessary
  • Serve as escalation point for resolution of project implementation issues and conflict resolution
  • Work together with program management leaders to assigning resources and target completion dates for new projects based on capacity modeling and project development timelines


  • Someone with strong organizational and planning skills, with hands-on attitude and pragmatic solution orientation who acts in a structured and forward-looking manner
  • A person who obtains satisfaction in the on-time, on-budget, within scope, delivery of projects, from initiation through completion
  • Someone who excels at developing and fostering positive team dynamics
  • Someone who wants to manage their business, take risks and think outside of the box
  • A true team player who jumps in and tackles new assignments and constantly looks for ways to help the department
  • Comfortable in a highly deadline-driven environment, and able to pivot quickly between tasks and adapt to rapidly shifting priorities
  • Enjoys leveraging technology to make your job easier
  • Have the ability to work overtime or travel for project assignments (post pandemic), as needed


  • Bachelor Degree required; PMI certification a plus
  • Minimum of four years’ progressively responsible project management experience required; within the online publishing or medical education environment strongly preferred
  • Experience with accredited/continuing medical education materials a plus
  • High professionalism, ability to work independently, and easy rapport in building collaborative work relationships
  • Outstanding time management and organizational skills and possess an eye for details
  • Ability to provide creative solutions independently or within a team dynamic as issues arise
  • Must be enthusiastic, resilient, tenacious, and persuasive with excellent communication skills and a strong customer focus.
  • Excellent computer skills that includes working remotely on shared networks and cloud-based systems
  • A high degree of proficiency using Microsoft Office suite and G-Suite required; and experience with web-based document sharing sites (such as SharePoint) and project management tools (such as Workfront)