Project Manager, Client Delivery
Job ID 2021-2569
Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
The applicant should be a highly-organized individual with the ability to prioritize and excel in a deadline- driven environment; provide detailed, clear and proactive communications; and demonstrate proficiency project management, timeline execution, and internal negotiation. Successful applicants will show the highest quality standards for client deliverables. The Project Manager will serve as the internal steward on key campaigns and client deliverables, partnering closely with the Account Management team to support flawless execution.
- Demonstrating overall Medscape process compliance and mastery
- Independently creating and managing project timelines in digital project management system - WorkFront
- Daily timeline maintenance to provide accurate picture of project resourcing needs
- Meeting consistently with internal team to manage timelines, assets, progress, and client deliverables, including project brief development, leading internal KO meetings, requirements meetings, internal review meetings, and prelaunch quality checks
- Mastery of high-order reporting and dashboard functions within Workfront
- Following up on Tasks Not Started/Tasks Not Completed
- Escalating potential project issues and delays to senior team leaders
- Managing to project scope and leading scope escalation meetings
- Managing acceleration requests and timeline negotiations
- Updating ‘in-development” timelines to adhere to mid-stream timeline updates.
- Serving as internal lead for pilot programs and custom client implementations
- Partnering with Account Team members to manage complex integrated campaigns
- Translating client priorities and expectations clearly across internal development teams
- Focusing on high-quality client deliverables and error-free launches
- Supporting overall team revenue goals
- Conducting regular audits of project folders and server maintenance to ensure folder structure compliance
- Providing timelines and task management coverage for Account Team members during out of office periods
- Working with internal departments to streamline processes for more efficient executions
- 4-year Bachelor’s degree preferred or equivalent related experience.
- Minimum of 3 years of experience with a combination of digital and agency experience
- Healthcare experience is preferred but not required
- Minimum of 3-6 years of project management experience or similar transferable experience.
- Familiarity with HCP-focused clients a plus
- Ability to multi-task in a fast-paced environment, responsible and result driven, solid communication skills
- Excellent organization and documentation skills (MS Word, Excel, PowerPoint, task management systems like WorkFront)
- Knowledge of internet technologies
- Knowledge of marketing-related creative process (marketing or agency experience preferred, especially within the pharmaceutical industry) a plus
- Experience with medical/legal review process within pharmaceutical industry strongly desired; equivalent experience in a highly regulated industry will substitute