Global CRM Manager

Retention Sliema, Malta


Description

Position at LeoVegas Mobile Gaming Group

Company Description

LeoVegas’ passion is “King of Casino”. LeoVegas is Sweden’s premier GameTech company and is at the forefront of using state-of-the-art technology for mobile gaming. In 2017 the company passed the threshold for being classified as a unicorn, i.e., a start-up valued at more than USD 1 billion. A large part of this success can be credited to an extreme product and technology focus coupled with effective and data-driven marketing. Technology development is conducted in Sweden, while operations are based in Malta. LeoVegas offers casino, live casino and sports betting. We operate global and scalable brands including LeoVegas & Royal Panda, as well as several UK facing brands such as Pink Casino & Bet UK. The company’s shares are listed on Nasdaq Stockholm. For more information, please visit www.leovegasgroup.com

What will you do throughout the week:

  • Collaborate with CRM team to offer CRM related support across all markets and brands based on department needs
  • Stay updated on tools, workflows, the market’s specific compliance rules
  • Cover specific Market/s CRM tasks on ad-hoc basis through continuous optimization on all CRM related journeys, projects and ad-hoc campaigns to maximize return on investment while keeping in line with compliance requirements
  • Coordinate and drive retention efforts, such new features rolled across several markets together with other CRM related projects 
  • Ensure that all the CRM work for the markets is transparent, documented and visible to all stakeholders
  • Coordinate requirements and documentation needed in the process of entering or launching a new market to meet any regulatory requirements.
  • Build, document and maintain CRM procedures, including key information such as welcome offers, ad hoc campaigns, promotional patterns as well as any other beneficial country specific information
  • Ensure we test, learn and grow by continuously A/B testing improvements and share the results within relevant market teams
  • Support markets by leading bigger cross-market campaigns on a recurring basis
  • Have self driven approach to the daily workflow and continuously look to enhance performance by seeking information and areas of improvement

Who is our ideal candidate:

  • You have at least 1-2 years of iGaming experience within CRM
  • Your English level - fluent
  • You are analytical, data-driven and well-versed with Excel
  • You are a positive, creative and a person who loves to push the limits, try new things and are results driven
  • You are a team player, willing to share your knowledge and learn from your colleagues, while enjoying a dynamic and creative environment – whilst also capable of working independently
  • You have excellent planning and time organization skills and of course - superb attention to details
  • Last but not least, you have a genuine interest in our product

Additional information

At LeoVegas Mobile Gaming Group we firmly believe that our diversity is what makes us unique and that everyone and anyone is welcome to enjoy the ride - regardless of age, gender, disability, race, national or ethnic origin, religion, language, marital or civil partnership status, political beliefs and sexual orientation. We are highly committed to uphold a high level of diversity and inclusion throughout our entire group.
Being a global company with a widely diverse customer base makes it essential for our workforce to be a reflection of this. By doing so, we believe we will achieve the best possible customer experience and create better value to our shareholders by doing so.

Salary & Benefits

•    Competitive guaranteed salary.
•    Gym allowance to support your active lifestyle. 
•    Health insurance to keep our Team Leo healthy and happy.
•    Monthly lunch allowance (we’re feeders, sorry diets!).